Company Profile

LiveWire Logic, Inc. has developed RealDialog, the industry’s first and only customer self-service solution to deliver an automated agent capable of engaging customers in a web-based dialog to more accurately provide answers. RealDialog is the first customer self-service solution to use computational linguistics at its core to immediately parse user questions and understand the intent of a users’ request, resulting in much greater accuracy of response. To enhance the user experience with web-based self-service, RealDialog employs a RealDialog Agent, enabling any customer or employee-facing Web site to automatically respond to end user questions with immediate and accurate answers. RealDialog Agents answer user questions directly, without human intervention, reducing stress on all support touch points and greatly lowering the cost structure of customer support and call centers, while significantly improving customer satisfaction. www.realdialog.com
 

 

Core Products and Services

RealDialog Enterprise RealDialog Enterprise is based on RealDialogÔ, a patent-pending technology using state-of-the-art computational linguistics to understand the intent and meaning of an on-line conversation, instead of simple keyword or natural language processing approaches that exist today, resulting in greater accuracy when delivering responses. There is no more accurate customer self-service solution available on the market today! The system design enables a fast, easy implementation and allows for unmatched ease of maintenance, providing a quick and ongoing ROI. It is highly customizable and flexible, providing a multitude of deployment and integration options. With unlimited scalability, RealDialog Enterprise delivers accurate results in the most demanding environments.
 
RealDialog Express RealDialog Express™ provides answers to your most common FAQs, asked in any conceivable format. RealDialog Express provides a no-risk, fast methodology to proven improvements in your support organization. After a guaranteed proof of concept, the agent will go live on your website for your customers to use. You’ll realize the value or we’ll simply take it off your website.
 
RealDialog Agent RealDialog Agents, are fully customizable and trainable automated web agents found in RealDialog Enterprise™, are the only virtual service Agents in the industry that fully understand the entire content of a conversation. They engage your customers in a real dialog, approaching the effectiveness of human interaction.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 2700 Gateway Centre Blvd., Suite 900 Morrisville,  NC  27560 USA 919-234-2163 919-234-2145 www.livewirelogic.com michael.lough@realdialog.com