Company Profile

LaBounty & Associates, Inc.

LaBounty & Associates, Inc. is a management consulting company focused on the growing field of customer support services, dedicated to providing quality technology support practices that enhance your company’s business initiatives.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 1405 Whitetail Drive
Suite 201
Castle Rock   CO 80104-2807
USA
303-660-5994
303-688-0438

clabounty@compuserve.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1996
Private
<$5M
1
Product Platforms:
Y2K Compliant:
Systems:
Databases:
 Yes
 
 
Core Products and Services

Service Level Management/Agreements Development

  • Development and implementation of Service Level Management for both the Support Center and the IT Enterprise
  • Service Level Management Gap Analysis

 
Organizational Desgin
  • Strategic planning and organizational design to Re-engineer Enterprise Support organizations
  • Support Center Consolidations
  • Support Center Start-ups
  • Project Management for Re-engineering or consolidating Support Centers/Help Desks

 
Knowledge Management Implementation
  • Knowledge Management strategic assessments
  • Knowledge Management planning and implementation

 
Strategic Assessments
  • Strategic assessments of Support Centers/Help Desks to determine current state of health
  • Strategic assessments of Outsourcing relationships/Compliance Audits

 
Technology Selection Assistance
  • Service Management System Technology evaluation/selection/implementation

 
Faciliation/Training
  • Conducting Customer Satisfaction Focus Groups
  • SLM Training
  • Customer Service Training
  • Technical Training
  • Vendor Sales Force Training

 

Representative Customers
    
    
    
    
    
    

 

Major Partners
    
    
    
    
    
    

 

Industry Awards