Company Profile
Knowlix makes powerful, easy-to-use knowledge management solutions for the support industry that: * Integrate with call management tools so technicians can find answers within the workflow. * Access multiple knowledgebases simultaneously and receive a single list of results ranked by relevancy. * Build new knowledge and add it to a knowledgebase shared by the entire team. * Distribute knowledge to those who need it via Internet, Intranet, CD or LAN. * Measure knowledge usage so teams can easily generate FAQ’s and Top 10 lists.
iKnow™ Knowledge Management Software iKnow software integrates seamlessly with support management tools enabling support technicians to rapidly search multiple knowledgebases and find solutions without leaving the workflow. iKnow software allows you to capture new knowledge real-time and submit it to the knowledgebase where it can be shared by the rest of the team. iKnowAuthor™ Knowledge Authoring Software iKnowAuthor software enables knowledge authors to take newly created support knowledge captured at the frontline, check for duplicates, add graphics, spell-check documents and circulate content for approvals. iKnowAuthor software is ideal for maintaining the quality of your internal knowledge and for preparing solutions to share with others outside your organization iKnowWeb™ Knowledge Server Software iKnowWeb software supports on-the-fly HTML conversion and works with NT Web servers to give users the rich functionality of a knowledgebase over the Internet or the Intranet. iKnowWeb helps support operations manage gigabytes of constantly changing data without the administrative burden of managing thousands of HTML pages. iKnowBuilder™ Knowledge Conversion Toolkit Enables the creation of knowledgebases from existing legacy data by supporting conversion of HTML documents, E-mail, database files, word, spreadsheet, and other popular file formats. This capability allows for "rapid" seeding of the knowledgebase so that support content can become immediatley searchable by the support center using iKnow software