J.D. Edwards offers collaborative enterprise software and the consulting, education, and support that helps our customers get the maximum return on their technology investments. Our J.D. Edwards 5 solutions enable customers to integrate all aspects of their businesses — from customer relationship management (CRM) to enterprise asset management (EAM), enterprise resource planning (ERP), supply chain management, and supplier relationship management (SRM).
 

Special Offer - Click here to get the J.D. Edwards value calculator. The value calculator is a benchmarking tool that compares a company's performance against industry competitors using key financial performance indicators. It identifies problems companies typically must resolve in order to close performance gaps and how certain high-value J.D. Edwards solutions can be deployed to help improve performance.

J.D. Edwards understands that enterprise software purchases are not undertaken lightly. Information technologies automate the processes that comprise the backbone of business. As such, these technologies must align with our customers’ current strategic goals and adapt to their future requirements. That’s why our software is built the way it is. Our unique architecture allows customers to make the necessary adjustments as their business needs evolve.
 
We also understand that our customers rely on multiple systems and technologies, and that their systems may not be the same ones their partners and customers use. The open architecture of J.D. Edwards’ solutions provides the flexibility to integrate the best technologies, processes, and business partners for business success, regardless of disparate systems.
 


 

Core Products and Services

Advanced Order Configurator J.D. Edwards Advanced Order Configurator turns product selection and configurator into a collaborative selling experience. Your customers and sales professionals can explore product options together to determine the desired configurator or be automatically guided through the product selection process. The intuitive interface, dynamic feedback, and visual display engage the customer in the ordering process. Seamless integration to the fulfillment system ensures that you can deliver the right product at the right time.
 
Contact Center Contact Center from J.D. Edwards provides a centralized solution that enables multiple access points for your customers, helping you build additional customer loyalty at every touch point. Your representatives have instant access to all the customer information they need in one screen — including billing, orders, service requests, and recent interactions. The result: centralized customer information in one easy-to-manage solution. Your customers get results, and you get satisfied, loyal customers.
 
Customer Self-Service J.D. Edwards Customer Self-Service gives you the power to cost-effectively extend your supply chain through collaboration. Displays and interaction are simple, enabling customers who do not know J.D. Edwards software to use the system over the Internet with ease. The customer workspace is already built, so your installation and deployment can provide rapid return on investment.
 
Field Service Management Using J.D. Edwards Field Service Management solution, you can tailor your service offerings to individual customers and maximize customer service profitability by managing service processes and workflows cost-effectively. J.D. Edwards provides end-to-end visibility of product performance and service response by enabling you to manage all service contracts from the same system — including warranties, maintenance agreements, and professional services.
 
Business Intelligence for CRM J.D. Edwards Business Intelligence for CRM enables you to derive insight from raw transactional data across the enterprise, providing you with context and meaning. Then, it expresses that information in a graphical dashboard environment to show you how to drive your business towards best in class.
 
Partner Relationship Management Your partners can easily receive leads and access other critical information on products, services, and prices using Partner Relationship Management from J.D. Edwards. Because it is Web-based, one change is instantly available worldwide to all partners. Your partners are more empowered with the information they need to close business. In addition, the manufacturer, or upstream company, can do a roll-up of all channel partner pipelines and feed this into forecasting algorithms that optimize inventory levels to meet those forecasts.
 
Sales Force and Marketing Automation To be competitive in today's marketplace, you need to get the most from your marketing dollars and your field force. The focus should be on getting quality leads to your sales force and minimizing the amount of "off-territory" time your sales representatives experience. Sales Force and Marketing Automation will help your company target and attract the right people while supporting the sales force throughout the sales process. Your sales force can be more effective by simplifying complex sales processes and automating routine tasks.
 
CRM for Financial Services J.D. Edwards CRM for Financial Services is the only e-business CRM solution that utilizes a component-based development platform to deliver exact-fit applications in less time for less money. With an eye toward the future, the flexibility and adaptability of our CRM solution can connect you to changing technological and business environments.