Company Profile
ISC was founded in 1973 to provide consulting and training services to call centers. In 1999, drawing on a stellar reputation in the industry, ISC developed Irene™, the most technologically advanced workforce management solution available. Irene enables you to create accurate forecasts and schedules for your contact center over the internet for a low monthly per agent fee. Irene is also available as a turnkey product, installed in your location. Irene scales from the smallest simplest center, to the largest most complex center. ISC's people include eminent scientists, talented managers, and experienced consultants. ISC's clients include Fortune 500 companies, and top-performing smaller firms who understand the value of optimizing points of customer contact.
Irene Online Irene Online a state-of-the-art workforce management system available over the internet for a monthly per-agent fee. Irene permits you to create accurate forecasts and optimal schedules for your contact center. Irene supports multiple sites. Irene supports multiple skills. Irene supports multiple modes of interaction -including email, chat, and other none-telephone contacts. Irene Enterprise Irene Enterprise offers the same core capabilities as Irene Online, as a complete system installed in your location. Irene permits you to create accurate forecasts and optimal schedules for your contact center. Irene supports multiple sites. Irene supports multiple skills. Irene supports multiple modes of interaction -including email, chat, and other none-telephone contacts.