Company Profile
IntraNext Systems, Englewood, Colorado, is at the forefront of providing industry-wide CTI solutions based on open architecture and compatible with the major telephone systems. IntraNext provides both custom and commercially available CTI solutions and specializes in multi-call center environments. With more than 15,000 agents currently using IntraNext solutions, IntraNext is a clear leader in field-proven, fully integrated CTI applications for customer service center environments. Products include: next-generation desktop readerboards, ANI-based Screen-Pop applications, fully integrated voice and data capable soft-phones, and easy-to-use system management and reporting tools. In addition to our core products, IntraNext develops and deploys custom CTI solutions. Our experience includes advanced database and web-based applications, IVR integration services, and other innovative solutions for industry-leading customer service centers. IntraNext Systems, Inc. 391 Inverness Drive South Suite 111, Englewood, CO 80112, (303) 799-0771, (888)-638-6398, www.nextsys.com.
NextSys Desktop Suite The NextSys™ Desktop suite provides call centers with next-generation CTI capability for increasing call center performance and customer satisfaction, and reducing transaction costs across single, or multiple-call center environments. The NextSys Desktop combines performance-enhancing applications with sophisticated server-side software for cost-effective and highly scalable PC-based CTI solutions. The suite provides fully integrated CTI applications including: · NextCaster™ desktop readerboard-gives your Call Center real-time communication for status information, key customer metrics, and embedded links to rich content essential for keeping agents productive and insuring consistently excellent service. · NextSys ANI module-enables automatic account retrieval and integrated screen-pops reducing telephone charges, customer wait times, CSR staffing, and equipment. · NextSys Soft Phone module-provides telephone functionality afforded by each site’s CTI/ACD/PBX interface, including: line selection, hold, point-to-point voice and data transfer, conferencing, and speed dial. NextCaster Desktop Readerboard The NextCasterÔ desktop readerboard provides call centers with next-generation CTI capability for increasing call center performance and reducing transaction costs, including advanced multimedia features that deliver embedded links to content-rich information for faster, more effective transactions. NextCaster lets you publish real-time data from your PBX/ACD, plus quickly create and publish custom messages. The NextManagerÔ administration module lets you establish user-defined metrics, special bulletins, and status information using simple drag-and-drop system tools. NextCaster gives your call center real-time communication for status information and key customer metrics that are essential for keeping agents productive and insuring consistently excellent service. Using NextCaster, agents and supervisors are able to monitor performance levels and take appropriate action to keep customer satisfaction at optimum levels. In addition, NextCaster’s ability to isolate individual agents, teams, or workgroups lets supervisors manage performance, and provide motivation and coaching down to the individual level. Custom Solutions In addition to our core products, IntraNext develops and deploys custom CTI solutions matching world-class service goals within complex call center environments. Custom Application Development IntraNext is available to customize any of the NextSys™ suite of products, develop and implement custom modules, or develop custom applications to client specifications. Our experience covers Windows 32bit OS, Unix C, network topology programming (TCP/IP, IPX/SPX, NetBT, etc), Internet-aware applications, multi-processor/threading applications, inter-process communications (IPC) and mission critical applications. Call Center Consulting IntraNext provides business and process consulting services assisting clients with impact analysis for performance enhancing call center technology. Based on our experience with in leading Call Centers across North American, IntraNext helps clients understand impact from advanced CTI solutions on agent efficiencies, Call Center performance, and operational costs. IVR Integration Whether the project involves a new implementation, or an application change, IntraNext Systems has extensive experience in all aspects of planning, installation, administration and development of IVR systems. Database Services IntraNext also provides clients with expertise in database planning, design and programming, and is available to assist customers in the effective implementation of critical database applications.