Company Profile


InstantService.com

InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on eCommerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService is delivered through the Application Service Provider (ASP) model for fast, cost-effective implementation and use. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:
600 University Suite 2250

Seattle   WA 98101
USA
206.956.8000
206.956.0383
www.instantservice.com
info@instantservice.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:
1998
Private
<$5M
30
Product Platforms:
Y2K Compliant:
Systems:
Databases:
Yes
Java compatible browsers

 
 
Core Products and Services

InstantService InstantService is an online customer interaction application providing text-based chat and "push" technology to its customers via a hosted ASP model.
 

 

 

 

 

 

Representative Customers
General Electric    Using InstantService to More Effectively Manage Online Interactive Customer Support.  
Mephisto    Using InstantService to More Effectively Manage Online Interactive Customer Sales and Support.  
FastFocus    Using InstantService to More Effectively Manage Online Interactive Customer Support.  
Sundance    Using InstantService to More Effectively Manage Online Interactive Customer Sales and Support.  
Venus Swimwear    Using InstantService to More Effectively Manage Online Interactive Customer Sales and Support.  
PetsWarehouse    Using InstantService to More Effectively Manage Online Interactive Customer Sales and Support.  

 

Major Partners
Lipstream    Integration of Lipstream's VoIP with InstantService - Online Interactive Service Tool.  
CobWeb    Integration of CobWeb's e-Store front turn-key e-commerce solution for development, hosting, and security services with InstantService - Online Interactive Service Tool.  
FastFocus    Integration of FastFocus's business rules software application with InstantService - Online Interactive Service Tool.  
Island Data    Integration of Island Data's Express Response - email management software application with escalation to InstantService -Online Interactive Service Tool.  
Mobile USA    Reseller agreement with Mobile USA to offer InstantService - Online Interactive Service Tool as part of Mobile USA's wireless PC connectivity service.  
    

 

Industry Awards
01/2000    TMC's CRM Excellence Award