Company Profile

AIM develops and markets the industry's leading Web-based enterprise-level CRM (customer service, sales force automation, bug/defect tracking), IT-tracking (help desk, asset management, change management) and support-based communications (real-time chat and computer telephony) software solutions. The privately held AIM, founded in 1992 and profitable since 1994, delivers software and services that streamline CRM and help-desk operations and allow its customers to make better budgetary decisions. In 1995, AIM transformed the industry when it introduced the first enterprise-management software solutions built from the ground up to be 100% Web-based. More than two million users, including those in more than 100 Fortune 500 companies, use AIM products worldwide. Arch Capital Services, AT&T, Bank of America, Caltech, Caterpillar, Citibank, Deutsche Bank, General Motors, Heineken USA, Hewlett-Packard, Intel, Kodak, Motorola, NASA, and Nortel Networks, Underwriters Laboratory, the U.S. Army Corps of Engineers, the U.S. Department of Agriculture and the U.S. Marines.
 

 

Core Products and Services

CRM
HelpDesk Expert for Customer Service is AIM’s market-leading customer relationship management solution that provides midsize and enterprise customers with a 100% Web-based help desk solution. HelpDesk Expert for Customer Service gives support personnel automated tools that help speed the resolution of customer issues.

AIM’s Sales Management Expert uses the power of the Web to maintain a centralized database of customer contact information for your entire sales staff, accessible 24 hours a day. Sales Management Expert can send automatic e-mail or pager notifications to ensure no appointments or activities are missed.

AIM’s Bug/Defect Tracking Expert allows enterprises to globalize their quality assurance efforts. Bug/Defect Tracking Expert is 100% Web-based, allowing development teams in different locations to share bug and defect data 24 hours a day -- from any computer -- regardless of platform or operating system. The product stores all defect data in a centralized database, creating a searchable, sortable, historical archive from which development teams can identify urgent and related bugs.
 
IT Tracking
HelpDesk Expert for IT Support is AIM’s customizable help desk solution for businesses, government and education. HelpDesk Expert for IT Support delivers the key tools that an IT team requires, including detailed call, knowledge and complete tracking of user profiles. With HelpDesk Expert for IT Support, IT departments can ensure that issues remain visible until they're resolved, improving internal help desk responsiveness and overall productivity.

Expert is AIM’s solution for managing an enterprise’s asset inventory. Asset Expert can be set up to page and/or e-mail staff members automatically to ensure asset issues are taken care of promptly - ensuring no changes to the asset inventory go unnoticed. Asset Expert generates printable, accurate, powerful charts and reports on the number, type, status and value of your assets.

AIM’s Expert Change Management Expert allows your company to track, document and safely implement changes to company resources such as assets, documents or procedures from any location regardless of platform or operating system. The 100% Web-based design includes defined tasks for initiators, approvers, implementers and verifiers -- providing a dynamic checks-and-balance system for processing change.
 
Communications
AIM’s LIZ Systems is the first packaged product to deliver a voice-activated help-desk telephony solution that handles incoming support calls and logs customer information in an integrated, searchable database. The computer telephony appliance integrates state-of-the-art computer telephony hardware seamlessly with AIM's powerful help desk software.

Chat4Help is AIM’s a real-time sales and help tool that enhances customer satisfaction and increases online sales conversions. By allowing customers to interact directly with an agent by simply clicking an icon, Chat4Help enables sales management, customer service and IT-support professionals to deliver superior, cost-effective live online help.

SupportBank is AIM’s Application Service Provider (ASP) option that allows enterprises to outsource the day-to-day operation of their help desk resources. SupportBank allows enterprises to utilizes the full features of all of AIM’s software solutions on a cost-effective subscription basis.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 6350 Annie Oakley Dr. Las Vegas,  NV   89120 USA 702-617-8140 702-920-8190 www.innovate.com info@innovate.com