Inference Corporation (NASDAQ: INFR) is a leading provider of software and services that deliver personalized one-to-one sales, service and support over the Web. Its k-Commerce™ Sales e-merchandising software helps e-tailers know their Web visitors, anticipate their needs and target offers to turn lookers into buyers. In addition, k-Commerce™ Support Enterprise, the company's e-service and support product, guides customers to solutions through an easy exchange of questions and answers regardless of how they contact you. Both products ensure a highly personalized customer experience to build long-term customer relationships.

Headquartered in the San Francisco Bay Area, with international headquarters near London, England, Inference supports its customers from offices throughout North America and Europe through a global professional services organization. For further information, contact Inference at 415-893-7200, send an e-mail to info@inference.com or visit www.inference.com.  
 

Contact Information: Address:     Phone: Fax: Web: E-mail: 100 Rowland Way Novato   CA 94945 USA 415-893-7200 415-899-9080 http://www.inference.com/ info@inference.com

Company Facts: Founded: Ownership: Revenue: Employees: 1979 Public $25M - $50M 200 Product Platforms: Y2K Compliant: Systems: Databases: Win 98 Win 95 Win NT Oracle Sybase SQL Server Informix DB2 Raima

 
 

Core Products and Services

k-Commerce Support Enterprise k-Commerce Support Enterprise is a personalized e-service and support solution that quickly guides customers to the correct solution through an easy exchange of questions and answers. k-Commerce Support Enterprise acts as a hub for corporate information, enabling companies to get up and running fast by using knowledge gateways to leverage their investment in existing corporate documents, databases and call logs organized in Lotus Notes or Microsoft Site Server environments.

By adapting to each user's abilities and proficiency, k-Commerce Support Enterprise offers personalized interaction in multiple languages so that each customer can find the right answer to their problem through Web-based self-service, agent-assisted email, or chat or phone conversation with a live agent. Delivering highly personalized e-service and support, k-Commerce Support Enterprise enhances a company's customer care capabilities and helps to build long-term customer relationships.
 
k-Commerce Sales k-Commerce Sales is personalization and e-merchandising software application that enables companies to create a unique virtual store for everyone on their Web site. It allows merchant to know who their Web visitors are, anticipate their needs and target offers to turn more lookers into buyers. With k-Commerce Sales there is no need to rebuild an existing Website. The application simply enhances existing sites, allowing merchants to deliver personalized interaction with each and every customer. In addition, e-tail managers, not programmers drive the selling process, run instant promotions, analyze results and manage campaigns in real-time. k-Commerce Sales gives companies a mechanism to treat every Web visitor like their most valuable customer, build loyalty, and keep them coming back.
 
k-Commerce™ Desktop Say "hello" to fast, accurate Call Center support with k-Commerce Desktop. This conversation-based, agent-friendly interface helps all your customer service agents quickly and accurately answer customer questions like your best agent.
 
k-Commerce™ Web Lower costs are just a click away with k-Commerce Web, a world-leading interactive self-service solution that provides customers with the information they need when and where they need it.
 
k-Commerce™ E-Mail Want to thrive in an e-mail-dominated society? k-Commerce E-Mail makes e-mail customer service faster, more efficient and more accurate by analyzing and answering customers' inquiries. Let agents review responses before they're returned. Or, migrate to fully automated e-mail response.
 
k-Commerce™ Chat With k-Commerce Chat, you're talking personalized service and serious productivity. It turns your Web site into an interactive customer service center that helps agents service multiple customers at the same time.
 
k-Commerce™ IVR Help your IVR system speak the language of your customers. k-Commerce IVR keeps your IVR system in sync with your Contact Center and the latest customer issues. Plus it answers many customer questions before they hit your agents.