Company Profile

Imagine USA

IMAGINE is a privately held technology company that specializes in IP solutions for customer contact centers. IMAGINE’s solutions Net-enable contact centers to provide real-time customer service and agent support. The Visual Meeting(TM) software suite by IMAGINE provides advanced tools that increase the productivity of agents, boost sales by improving the delivery of assistance to customers and strengthen customer loyalty through personalized attention. IMAGINE’s products are distributed through a network of Value Added Resellers. IMAGINE’s North American headquarters are located in Atlanta, GA. Additional offices are located in Washington, D.C.; Frechen, Germany; and Tel Aviv, Israel.  
 
Contact Information:
Address:
 
 
Phone:
Fax:
Web:
E-mail:		 5300 Oakbrook Pkwy. Suite 350
Norcross,   GA 30093
USA
770-921-5433
770-921-6271
www.imagineusa.com
sales@imagineusa.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1995
Private

50
Product Platforms:
Y2K Compliant:
Systems:
Databases:
 Yes
NT
SQL ODBC
 
 
Core Products and Services

Visual Meeting Product Description Visual Meeting is a powerful IP communications solution to Net-enable customer contact centers with robust tools and an intelligent IP ACD in a single solution. The Visual Meeting(TM) software suite by IMAGINE provides advanced tools that increase the productivity of agents, boost sales by improving the delivery of assistance to customers and strengthen customer loyalty through personalized attention. Product Features
 
Contact Management
Visual Meeting power tools provide the highest possible level of customer interaction.

  • Allows agents and customers to conduct two-way application sharing and browse the Web together.
  • Lets agents control and manipulate remote PCs for effective problem resolution.
  • Delivers messages to customers including video or audio streams or downloads to customer desktops in real time.
Intelligent IP ACD
The integrated IP ACD allows for intelligent call management and is instrumental in eliminating costly integration and compatibility issues.
  • Directs calls to most appropriate agent.
  • Prioritizes calls based on contact center criteria.
  • Provides system reports.
  • Logs all contact center events.
Connectivity Management
Ensures easy integration into existing networks
  • Connects regardless of existing network infrastructure
  • Connectivity based on IP telephony
  • Compatible with Windows 9X/NT, Microsoft Internet Explorer and Netscape Navigator.
System Management Provides administrative and easy to use features for managing the support infrastructure.
  • Allows profiling of agent's skills for routing calls.
  • Archives all transactions in SQL data.
  • Includes SDK for customization.

 

 

 

 

 

 

Representative Customers
Computer Generated Solutions    Live customer support interaction via the Internet using Visual Meeting  
Clover Technologies an Ameritech Copany    Offering live internal help desk support with Visual Meeting.  
    
    
    
    

 

Major Partners
Clover Technologies an Ameritech Company     
Computer Generated Solutions     
Keppel Communications     
Deutsche Telekom     
Intel Europe     
IBM Germany     

 

Industry Awards
1999    Visual Meeting receives Innovative Product of the Year at CeBIT.  
    
    
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