Company Profile

IEX, a Tekelec company

IEX provides workforce management and call routing software products for multimedia contact centers and traditional call centers. Focusing on solutions to improve productivity and reduce operating costs, IEX products assist contact center managers with personnel scheduling, forecasting and monitoring and intelligent routing of incoming calls. IEX was founded in 1988 and became a Tekelec company in May of 1999. Tekelec is a leading developer of telecommunications signaling infrastructure, softswitches, testing and diagnostic solutions, and service applications.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 2425 N. Central Expressway

Richardson   Texas 75080
USA
972.301.1300
972.643.4524
www.iex.com
lashton@iex.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1988
Private

950
Product Platforms:
Systems:

Databases:


 
 
Core Products and Services

TotalView Workforce Management A comprehensive tool set providing agent forecasting, scheduling, daily management, historical and real-time adherence, long-term staff planning, and full-featured reporting for traditional, skills-based and multimedia contact centers.
 
TotalNet Call Routing A network routing product that balances service levels and optimizes efficiency by controlling calls before they reach your ACDs.
 

 

 

 

 

Representative Customers
National Instruments    Improving multi-skilled agent management with TotalView Workforce Management  
Submit Order, Inc.    Automating Agent Scheduling with TotalView Workforce Management  
The Perrier Group    Unifying workforce management and call routing across multiple sites using IEX virtual contact center solutions  
Cheap Tickets, Inc.    Enhancing scheduling processes and delivering consistent service levels with TotalView Workforce Management.  
OnePoint Communications    Enhancing call center forecasting, skill scheduling and productivity tracking with TotalView Workforce Management  
FlashNet    Saving time and money through automating its service center with TotalView Workforce Management  

 

Major Partners
Nortel Networks    Allied to offer virtual contact center solutions  
eOn Communications    Joined in technology and marketing initiatives to provide comprehensive contact center solutions  
    
    
    
    

 

Industry Awards
January 2001    IEX Garners Communications Solution Magazine's "Product of the Year" Award for TotalNet Call Routing  
January 2001    TotalView Workforce Management was named ‘Best Scheduling or Workforce Management’ product, and TotalNet Call Routing was named ‘Best ACD or ACD-Related’ product at Call Center and CRM 2001.  
January 2001    IEX customer support receives "Salute to Service" award from Harvard Pilgrim for superior customer service