Company Profile

iCommunicate, LLC

iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat.

iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 908 King Street

Alexandria   VA 22314
USA
703.684.8212
703.684.8944
www.icommunicate.net
info@icommunicate.net
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 2000
Private

20-30
Product Platforms:
Systems:

Databases:
 Web-based shared access application
 
 
Core Products and Services

iCommunicate Mobile
 
iCommunicate FAQ Generator
 
iCommunicate Knowledge Base
 
iCommunicate E-Mail Management
 
iCommunicate Case Management
 
iCommunicate Web & Site Metrics

 

Representative Customers
Verizon    Verizon Communications is one of the world’s leading providers of communications services.  
VUE    Virtual University Enterprises (VUE) is the electronic testing division of NCS Pearson, servicing the Information Technology industry and the Professional Certification and Licensure markets.  
Data Instincts    Data Instincts is an on-line Resource Directory for small to mid-size companies seeking CRM & eCRM solutions.  
face2face    face2face is a venture from Lucent Technologies that provides automated software solutions for advanced 3D facial animation.  
Nivo International    Nivo International is a leading program manager of certification programs and services for corporations, government agencies, associations, and Independent Certification Vendors (ICVs) throughout the U.S. and worldwide.  
Under Armour    Under Armour is a leader in technologically engineered performance apparel retailing.  

 

Major Partners
Data Return    Data Return is a leading provider of managed hosting services for mid to large sized enterprises utilizing Microsoft-based Internet applications.  
AFSMI    Association for Services Management International (AFSMI) is a non-profit association that provides leadership, education, and direction that help executives, managers, and professionals in high-technology services and support meet the industry’s growing challenges.  
Perfect Portal    Perfect Portal is an ASP Aggregator of delivered Internet services and software through a proprietary portal infrastructure.  
Crystal Tech Web Hosting    CrystalTech Web Hosting is dedicated to helping businesses increase their presence online through scalable web hosting and e-commerce solutions.  
Invoke Systems    Invoke Systems is an eBusiness consulting, development and systems integration firm specializing in the development of custom Internet-enabled applications.  
Dynamic Net    Dynamic Net helps companies do business on the Net. The company's personal services help you stay focused on what you do best. Dynamic Net provides managed services, hosting, e-commerce development, and multi-media site design.  

 

Industry Awards
Nov. 2000    Second Annual AFSMI (Association for Services Management International) Best of Show Award  
Oct. 2000    IThell.com Halo Award for improving the lives of technology professionals  
Oct. 2000    The Gold Award for Hosted Applications (ASP) at The Second Annual Users Choice Awards, held at the 2000 CRM Conference & Expo