Company Profile
High Tech High Touch Solutions, Inc.™ is a full-service, vendor neutral, technical support consulting firm that engineers support centers that demonstrate customer satisfaction is the most important aspect of any business. Using innovative techniques, High Tech High Touch Solutions, Inc.™ will make your technical support group the most valuable component of your enterprise allowing you to focus on what you do best, building your business.
Assessments / Consulting Comprehensive analysis and evaluation are performed on the people, process, SLA’s, information and technology of your support organization. Recommendations include both tactical and strategic solutions Gap Analysis We examine your existing Help Desks tools, technology, process and procedures and compare it to the rest of the industry. This will provide a precise picture of how your environment measures up. Implementation & System Integration We customize and implement problem and knowledge management systems, which will significantly reduce the installation time, decreases the impact on your resources and allows you to start using your system sooner. Knowledge Management We have extensive understanding of knowledge management, engineering and assessments. This will allow you to maximize you investment, decrease installation time, increase first call resolution, and increase customer satisfaction. Technology Recommendations Using our broad industry experience we will review your current support tools and technologies and / or make recommendations that will significantly enhance your environment. Professional Staffing Services & Outsourcing Our candidates with their exceptional skills are able to blend well with your corporate culture, understand the industry and its importance, as well as reflect the company’s mission in their work.