Help Desk 2000™, a division of Support Technologies, Inc., offers the technical support industry's most widely-recognized Help Desk Certification programs. The mission of Help Desk 2000 is to elevate the support industry through Certification and Membership. As the leading Help Desk education provider, Help Desk 2000 has educated thousands of professionals from a variety of industries. As an international organization of Help Desk professionals, we are changing the way companies view and use the Help Desk. Help Desk 2000 is transforming the industry by certifying professionals on world class strategic support skills, establishing industry standards, and elevating the image of the Help Desk.  
 

Contact Information: Address:       Phone: Fax: Web: E-mail: 4 Concourse Parkway Suite 290 Atlanta   Georgia 30328 USA 800-350-5781 770-290-3491 www.helpdesk2000.org buhde@helpdesk2000.org

Company Facts: Founded: Ownership: Revenue: Employees: 3 Private $25M - $50M 25+ Product Platforms: Y2K Compliant: Systems: Databases: Yes

 
 

Core Products and Services

Certified Help Desk Director(TM) course Strategically align your Help Desk to meet the business goals and requirements of your company.
 
Certified Help Desk Manager(TM) course Master tools and techniques to establish your Help Desk as the center of technology.
 
Certified Help Desk Professional(TM) course Learn innovative methodologies for effective customer care and problem resolution as well as fundamentals of Help Desk structure and procedures.
 
Certified Field Support Technician(TM) course Gain knowledge of Help Desk 2000™ Best Practices for troubleshooting, escalation, customer and peer follow-up, and efficient documentation.
 
Help Desk 2000 Certified Instructor(TM) course Learn how to effectively deliver the Help Desk 2000 Certified Help Desk Professional and Certified Field Support Technician courses.
 
Help Desk 2000 Plus Program(TM) Interactive seminar designed to address the needs of technical support directors, managers and Help Desk decision-makers.