Help Desk Institute (HDI) the global leader for the support industry and world’s largest membership association for service and support professionals. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit, www.thinkhdi.com.
 

 

Core Products and Services

Membership Membership provides help desk and customer support professionals access to industry experts, training and certification programs, networking opportunities, and valuable publications.
 
Training & Certification HDI offers regional training conferences and on-site training for skill development, help desk design and management, problem solving, and both individual and site certification.
 
HDI Bookstore The HDI Bookstore offers a comprehensive collection of resouces for service and support industry professionals. Publications, videos, CDs, and much more are available at the conference bookstore, through our catalog, and now online at www.hdibooks.com.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 6385 Corporate Drive Colorado Springs,  CO  80919 USA (800) 248-5667 (719) 268-0184 www.thinkhdi.com info@thinkhdi.com