Company Profile
FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 10 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, Chicago, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: the industry-leading GoldMine* software family for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT* software line for world-class customer service and support. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Lucent, Electricite de France, The Weather Channel, Mack Truck, Turner News Network, and Smith Barney. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors' Choice." For more information on FrontRange, call (800) 776-7889 or visit www.frontrange.com.
GoldMine® (Sales and marketing solutions) The award-winning GoldMine family of software products offers small to medium-sized businesses full-featured, yet affordable solutions to manage every facet of prospect and customer relationships, blending contact management, sales force automation, and team-based communication functionality, to ensure rapid results. Goldmine® Business Contact Manager Easily automate professionals, SOHOs (Small Offices/Home Offices), small businesses and teams with off-the-shelf, customer management & workgroup capabilities. Use GoldSync® to share up-to-date information with every team member – from the home office to the field.. Eliminate duplicate data entry and share contact and accounting information between GoldMine and QuickBooks Pro/Premier 2002 with GoldMine® Plus Accounting for use with QuickBooks® Pro/Premier 2002. GoldMine® Sales & Marketing™ 2002 Powerfully enable multiple teams, or entire small to medium-sized enterprises to effectively manage every customer & prospect relationship with built-in integration to Microsoft® SQL® Server and Outlook® 2000. Arm mobile and field staff with real-time access to customers, calendars, & key sales information from any location via the Web or their wireless PDAs or handhelds with GoldMine® Everywhere. Unite your sales and marketing teams with your service and support staff to give everyone in your organization a single, 360 degree view of your prospects and customers by integrating GoldMine Sales & Marketing with HEAT® or HEAT® PowerDesk™ with GoldMine® FrontOffice. GoldMine® CustomerIQ™ (Vertical CRM solutions) An adaptable industry CRM solution that reflects your unique business processes and can be additionally customized for your unique business processes. GoldMine CustomerIQ combines the power of Microsoft® .NET, XML-based Web services technology and proven technical tools to deliver the next generation of information and relationship management. HEAT® (Service and support solutions) The award-winning HEAT family of software products delivers rapid results to your service and support organizations. Whether you offer a customer-facing call center or an employee help desk, HEAT will resolve your common service and support issues
HEAT® Service and Support™ Delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organization to reduce labor and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your employee service and support issues and resolve them quickly and effectively.
HEAT PowerDesk Provides an entry-level service and support automation solution designed specifically for growing businesses.
iHEAT Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required
HEAT Self Service Allows customers to service their own needs anytime
HEAT Asset Tracker Delivers significant IT savings by managing hardware, software and non-scannable assets throughout their lifecycles.
HEAT Plus Knowledge HEAT® Plus Knowledge helps you find the information you need, exactly when you need it, regardless of its location or structure.
HEAT Plus Call Center Integrates your support center with computer telephony for increased workflow and improved call handling