Company Profile
Full Circle Software provides Web-based products and services that close the loop between the people who build and support software and their customers. The Talkback product suite offers unique continuous electronic support delivery solutions using "common language" for quickly describing and resolving technical issues. Talkback leverages existing investments in Customer Relationship Management, reducing call duration and volumes, automatically gathering and reporting application and system health information from end-users' desktop or server. Talkback provides user self-service options that point to exact Web page solutions or deliver fixes via email. Talkback also accelerates software quality assurance during beta testing and into production. Full Circle Software products help industry leading software companies, IT departments and organizations developing or supporting applications worldwide.
Talkback for Support A Web-enabled software solution that cuts support costs while improving service by offering a unique data collection agent that automatically gathers application and system health information from a desktop computer or server and sends the encrypted information over the Internet or intranet to a server (hosted or on-site) of a technical support group. When a user chooses to contact the center, Talkback is leveraged to virtually eliminate the process of querying the customer for technical information by pre-populating the Customer Relationship Management system and making available a wealth of information to increase first call resolution. In addition, Talkback avoids support calls by triggering user self-service such as pointing to the exact spot on a Web site where the solution resides or automatically activating a fix on the user's system. Talkback for Development Talkback for Development solution accelerates software product development cycle times and facilitates quality improvement activities by reporting targeted information about crashes, performance and feature usage during beta testing and into production. Working with Talkback for Support, this product enables efficient escalation of difficult software issues, root cause analysis and cross-departmental sharing of solutions. Talkback automatically gathers and reports a customizable set of technical information about product performance and usability during beta testing and into production for faster problem replication and improved customer satisfaction.