Company Profile

Firepond provides product configuration, interactive selling and eService software solutions that help companies more profitably acquire and retain customers. The complementary configuration, guided selling, on-line customer service, and response management applications incorporate proven intelligence engines and patented automation technology. Firepond’s solutions help drive new revenue streams, increase profitability, and manage customer interactions across all channels throughout the sales and service cycle.
 

 

Core Products and Services

Interactive Selling Suite Firepond's Interactive Selling Suite automates, streamlines, and simplifies the processes associated with selling complex products and/or through complex distribution channels. The solution unites best sales practices and knowledge from within engineering, manufacturing, marketing, and finance, to create intelligent business processes around sales efforts. Salespeople are provided with a simple to use, yet powerful tool to help them sell more effectively.
 
Interactive Selling Suite for Insurance Firepond's Interactive Selling Suite for Insurance replicates the "best sales" practices in signing new business - from the point a qualified prospect is identified to a completed enrollment or renewal. It streamlines and eliminates the loops, redundancies and inaccuracies associated with member administration, product recommendations and pricing, and signing new business - successfully advancing prospects through to enrollment in less than 48 hours - either directly, or through a sales network.
 
Brightware eService Suite Brightware eService products deliver superior online customer service in a way that deflects customers from costly assistance channels. eServicePerformer products provide immediate, accurate and qualified responses, whether delivered through Web self-service, email automation or instant messaging.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 8009 South 34th Avenue Minneapolis,  Minnesota  55425 USA 952.229.2300 952.229.2500 www.firepond.com sales@firepond.com