Company Profile
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e-talk Corporation, headquartered in Irving, Texas, is a global leader of performance impact solutions for enterprise contact centers. Since 1983, etalk ™ solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers, including insurance, telecom, financial, technology and manufacturing companies. etalk’s suite of integrated solutions works across multiple contact channels including e-mail, Web, chat or telephone. etalk’s product family includes Qfiniti™, Recorder™, Advisor™, Survey™, Expert™, and JASS™ designed to improve both customer service and the CRM decision-making process. Using etalk’s advanced contact center technology, customers can achieve higher incremental sales, revenue per customer and overall profits while increasing customer satisfaction and loyalty. Privately held etalk operates in more than 40 countries, utilizing a network of partners and distributors. For additional information about etalk’s Performance IMPACT Solutions, visit www.etalk.com or call 800-835-6357.
Qfiniti™ Qfiniti delivers superior performance quality management even in distributed enterprise business environments. With an open, Internet-capable architecture Qfiniti supports multiple sites as a single, highly scaleable system. The system features dynamic multi-level roll-up reporting with centralized configuration and administration. Qfiniti represents a complete, full-featured performance quality solution.
Recorder™ Recorder puts today's most powerful quality assurance monitoring capabilities at your fingertips. The latest version lets you determine which calls to automatically monitor. It supports on-demand recording of conversations and computer desktop activities. And it delivers full logging for financial and other critical compliance applications.
Advisor™ Advisor is today's most complete, easy-to-use system for measuring and evaluating agent performance. With Advisor, you establish the performance criteria for your customer contact center. You can then use Advisor's highly automated tools to evaluate, analyze, and maintain the quality of your customer contact personnel.
Survey™ Enhance and extend the ability to manage customer satisfaction with Survey™, and integrated component of the etalk product offering.
Survey operates in conjunction with a contact center PBX/ACD switch and gives your customers the option of taking a survey immediately after speaking to an agent.
JASS™ JASS employs an innovative calibration technique to give you applicant screening results that are customized to meet the needs of your company or workgroup. This unique calibration approach examines up to 100 of your current CSRs, then uses that data to identify the characteristics that lead to success in your particular operation.
Expert™ Automates agent education through the targeted, intelligent delivery of online training programs. Expert
provides the tools needed to build skills and knowledge to not only enhance agent performance, but improve agent retention and productivity. And that means positive Quality Management results
for your customer-driven organization.
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E-mail: 4040 West Royal Lane
Irving, Texas 75068
USA
800-835-6357
972-819-3300
etalk
khinsley@etalk.com