Company Profile

eSupportNow

Founded in 1998 and headquartered in Boston, Massachusetts, eSupportNow (www.esupportnow.com), is the leading provider of online customer care solutions. eSupportNow offers its client-partners strategic outsourcing, ASP and professional services designed to meet the customer relationship management needs of today’s digital businesses. The company specializes in supporting Internet-based communication channels including live text chat, email VoIP, web call-back, self-help and advanced teleservices. eSupportNow, a spin-off of The Cross Country Group, received $11.5 million in funding from Atlas and Polaris Venture Partners in February 2000.  
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:		 226 Mystic Ave

Boston   MA 02155
USA
781-306-9797
781-306-9777
www.esupportnow.com
javery@esupportnow.com
Company Facts:
Founded:
Ownership:
Revenue:
Employees:		 1998
Private

350
Product Platforms:
Y2K Compliant:
Systems:
Databases:
 Yes
N/A
N/A
 
 
Core Products and Services

Outsourcing Solutions Customer Service Outsourcing Solutions for Web Sites through Live Chat, Email Management, VoIP, Web CallBack, and Traditional Inbound Teleservices.
 
Application Hosting (ASP) Application Hosting and Data Center Management for Live Chat, Email Management, VoIP and Web CallBack
 
Professional Services Professional Services offers a full range of consulting services that can be custom-fit to your e-strategy.
 

 

 

 

Representative Customers
Priceline.com    The pioneering Internet company that allows consumers to purchase travel, hotel and a host of other services on-line by naming their own price.  
Flooz.com    The unique website that allows visitors to send online gift currency to anyone with an email address.  
enews.com    The number-one magazine e-commerce company, offering subscriptions to hundreds of major titles at low prices.  
CornerHardware.com    A leading online retailer of home improvement goods and services  
    
    

 

Major Partners
Quintus    Quintus' WebCenter Enterprise product provides email management, interactive chat, voice over IP and collaborative navigation.  
Kana    Offers inbound and outbound e-mail, web-based customer self-service, web forms, real-time messaging and voice over the Internet.  
OrderTrust    OrderTrust is the leading provider of total order life cycle management services, enabling merchants to open and support new sales channels, implement new marketing programs, and develop strategic partnerships.  
Lucent Technologies    Lucent is a worldwide leader in the design, development and manufacture of leading-edge communications solutions.  
    
    

 

Industry Awards