Company Profile

E.piphany (Nasdaq: EPNY) is a full-suite provider of customer relationship management (CRM) software. E.piphany provides CRM solutions for leading companies in the retail, financial services, communications, technology, manufacturing and distribution and travel industries, including more than 35 percent of the Fortune 100. The company's integrated CRM suite, E.piphany E.6, is driven by real-time intelligence to enable global businesses to better understand their customers and take the optimal action to improve customer satisfaction, increase revenue and reduce costs. E.piphany's CRM system is built on the industry's most advanced, component-based CRM platform, resulting in fast and easy deployment and adoption. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Asia Pacific, Europe, Japan and Latin America.
 

 

Core Products and Services

E.piphany Marketing E.piphany Marketing maximizes the impact of every marketing campaign, which means improved conversion rates and increased revenue. It takes advantage of what you know about your customers to target your marketing efforts and produce results. Revenue increases, customer retention rates go up, and lifetime value grows. In the Customer Economy, customers have quickly come to expect a high degree of personalized service. E.piphany Marketing enables you to meet those expectations and expand your business. The following products are part of the E.piphany Marketing product line: E.piphany Campaign Management, Campaign Management for Email and E.piphany Real-Time.
 
E.piphany Sales E.piphany Sales is available as a zero footprint Web application, as well as a maintenance-free mobile Web client. It delivers powerful remote synchronization capabilities and can support a wide variety of common applications and wireless devices that are used by salespeople, so real-time customer intelligence is available exactly when and where it's needed. The flexible architecture of E.piphany Sales enables your sales team to uncover data from any source, reinforce your sales processes, and minimize your total cost of ownership. The following products are part of the E.piphany Sales product line: E.piphany Sales, E.piphany Real-Time, E.piphany Dialogs, E.piphany Insight for Direct Sales and E.piphany Insight for E-Commerce.
 
E.piphany Service The E.piphany Service product line includes applications for both contact center and customer support environments. E.piphany Contact Center is a highly scalable application designed to meet the challenges of today's high-volume, multi-channel contact center. Regardless of the function-billing, order management, account inquiries, and so on-E.piphany Contact Center provides an efficient and intuitive interface for agents, as well as powerful integration to back-office systems to make agents faster and more effective. E.piphany Customer Support is designed for sophisticated case-based customer support organizations. With capabilities for request management, problem diagnosis, and complex workflows, your agents can resolve cases more quickly while delighting your customers with the highest quality support. In addition to these applications, E.piphany provides modules for e-mail response, Web self-service, call management through computer telephony integration (CTI), knowledge management, agent cross- and up-sell, product catalogs, order tracking, activity management, agent scripting, cross-contact center reporting, and more-all based on a next-generation J2EE architecture. The following products are part of the E.piphany Service product line: E.piphany Contact Center, E.piphany Customer Support, E.piphany E-Mail Response, E.piphany Web Self-Service and E.piphany Dialogs.
 
The E.piphany E.6 Platform The E.6 Platform delivers a standards-based infrastructure built on Java 2 Enterprise Edition (J2EE). This architecture provides a powerful foundation for component applications, enabling rapid deployments, flexible configurations, and greater system-to-system interoperability - all factors that drive a lower total cost of ownership.
 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 1900 S. Norfolk San Mateo,  CA  94403 USA 650-356-3800 www.epiphany.com salesinquiries@epiphany.com