Company Profile
eOn Communications is a leading provider of unified voice, e-mail and Web-based communications systems and software for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. eOn serves a wide variety of industries and applications - such as banking and insurance, government and emergency, service bureaus, and catalogue and reservation companies. eOn goes the extra mile every step of the way to provide a comprehensive state-of-the-art solution to our customers. eOn’s experienced professional services team offers planning, design, implementation, development and integration of custom applications, system consulting and project management services. eOn also provides ongoing technical support and maintenance 24 hours a day, seven days a week. At eOn, we take a "no compromise" approach to providing the best solutions and service in the industry for customer interaction management needs today and in the future.
eOn eQueue Multi-Media Contact Center Solution eOn’s eQueue Multi-Media Contact Center Solution offers a comprehensive and unified solution for customer interaction management. The universal or single queue approach enables contact centers to interact more efficiently with their customers regardless of the media. The eQueue applications include multi-media routing of all interaction types with robust ACD functionality, complete telephony capability, e-mail, Web chat, integrated voice response, voice mail with unified messaging, fax messaging, quality assurance recording and a complete range of desktop devices and applications. The eQueue’s single queue technology, open architecture and suite of comprehensive applications simplifies the technical, training and supervisory burdens of multi-media contact management, while enabling agents to engage in more sophisticated interactions that enhance customer satisfaction. The benefits of using eQueue’s proven and reliable platform are improved customer service and loyalty, increased agent productivity and lowered cost of ownership.