Company Profile
eConvergent is the first company to provide an approach and platform to enable companies to deliver on the promise of CRM. We do this by allowing businesses to tap into customer data from disparate applications and databases to provide an instant, common view of each customer. Our flagship product, eMerge?, is an enterprise CRM integration platform designed to help organizations realize the full value of their existing application and technology investments. eMerge is designed to support the needs of the largest, most sophisticated and demanding enterprises. This open standards-based platform can be deployed significantly faster and at less expense than traditional enterprise software or homegrown alternatives. Typically clients can have eMerge up and running in 90 days versus the 15 to 25 months for custom solutions.
CRMS eConvergent’s CRMS blends all forms of communication including voice, Web, chat, email and fax, into a single customer interaction solution for all front-office requirements. eConvergent can customize the pre-configured solution and deploy it in a production environment in approximately 60 days. CRMS is hosted at the eConvergent Managed Service Center and is available for predictable monthly fees, making it a cost-effective alternative to legacy enterprise software applications. Companies only need customer service representatives equipped with PCs and data access to deploy the CRMS solution. The core of CRMS delivers media blending of best-of-breed multi-channel applications in a scaleable, pre-configured architecture. A single repository for business intelligence enables companies to capture, analyze and leverage vital customer profile information. CRMS also provides 24x7 domain-specific support and system reliability services via the state-of-the-art Network Operations Center (NOC), day-to-day technical support, consolidated reporting and unified administration, training and education, and dedicated client manager for ongoing solution optimization and business effectiveness measurement. The company’s Converge™ methodology provides channel, operational and business consulting and integration services. In addition, the eConvergent eCenter serves as a centralized knowledge repository for cumulative solution knowledge, ongoing knowledge capture, and technology evolution.