Company Profile
DKSystems is a premier provider of Learning Management System (LMS) and IT/Help Desk support software and services targeted to corporate and government organizations. By offering integrated product suites and services, DKSystems acts as a comprehensive source for a company’s corporate learning and help desk management needs. Through its unique, 15-year track record as a privately held developer of market-proven solutions, DKSystems has established itself as a viable player in the LMS/e-Learning and IT/Help Desk support markets. Its LMS solutions help companies quickly and cost-effectively implement enterprise-wide learning initiatives to keep workforce skill sets current. Its IT/Help Desk support solutions enable rapid implementation of an automated, Web-based help desk model that supports a company’s overall business strategy. DKSystems’ core solutions are its OnTrack Product Suite, a comprehensive LMS for enterprise-wide learning needs, and DKHelpDesk Product Suite, which gives robust call management, integrated asset management, configurable business rule processing and customizable online self-service. Both solutions seamlessly integrate DKSystems’ proprietary DKWebBuilder™ technology, which enables non-IT staff to quickly build, configure, and deploy productivity-enhancing LMS and help desk Web applications without programming.
DKHelpDesk/DKInventoryManager Complete help desk system that automates all IT/Help Desk support center activity and a tool for tracking hardware and software asset lifecycles DKHelpOnline Tool for providing a self-service support center accessible via the Web DKWebBuilder Tool for building custom Web applications and support center portals without HTML DKWorkflow Assistant Tool for automating and monitoring day-to-day help desk tasks 24 x 7 DKSupportManager Complete solution for a company supporting external customers OnTrack Product Suite An integrated, scaleable solution for managing corporate-wide training initiatives, from online collaborative learning to the classroom. The suite consists of four products: OnTrack Training-LMS software with broad-based administration capabilities for automating all types of learning activities. DKWebBuilder-a tool for building custom Web applications and portals without HTML. OnTrack Online-a tool for self-service Learning Management System via the Web or intranet. DK Workflow Assistant-a tool for automating day-to-day learning management tasks. OnTrack Skills Manager-tools for performing online assessments based on job-skill profiles.