Company Profile
divine(tm), inc. (Nasdaq: DVIN) The Extended Enterprise Company (SM), extends and enhances CRM implementations by combining all of the technologies and services that help organizations better interact and share knowledge with their business communities. Through professional services, software services and managed services, divine extends business systems beyond the edge of the enterprise throughout the entire value chain, including suppliers, partners and customers. divine offers single-point accountability for end-to-end solutions that enhance profitability through increased revenue, productivity, and customer loyalty. The company provides expertise in collaboration, interaction, and knowledge solutions that enlighten, empower and extend enterprise systems. Founded in 1999, divine focuses on Global 5000 and high-growth middle market firms, government agencies, and educational institutions, and currently serves over 20,000 customers.
divine NetAgent Suite a collection of customer interaction management applications, can coordinate e-mail, voice and live interaction Web traffic in order to deliver immediate, online help for your customers while improving your call center's productivity and efficiency. divine Synchrony he premier enterprise Customer Interaction Management solution, enables expert handling of every customer conversation, resulting in increased loyalty and retention. The platform supports assisted customer service via phone, e-mail, chat, and fax but also offers an online self service portal enabling customers to quickly track and resolve their problems at their convenience. divine Conversations an industry-leading outbound voice solution for the call center, allows your business to improve the way you proactively contact and manage your customers and prospects in a cost effective, customer-friendly fashion. This has become highly important in today's customer-centric world. divine Conversations dramatically increases the number of successful agent customer contacts - i.e. delivers highest agent talk time/hour in the industry coupled with the lowest nuisance rates. divine XChange an easy to use, easy to operate customer contact solution, provides sophisticated telephony functionality while satisfying the need for a flexible scripting environment. divine XChange is specifically designed to yield higher profits, lower costs and sharply improved levels of customer satisfaction. It delivers increased productivity while empowering call center managers to make instant changes to agent scripts and screen information as those needs arise. If a call center requires a system that can be configured to meet specific needs, whether they change daily or even hourly, divine XChange is the answer. divine SoftMetric a complete business activity monitoring solution, delivers best-of-breed business activity, process and performance analysis capability. Optimized for time-series analysis, divine SoftMetric enables simultaneous viewing and analysis of all key performance metrics from the disparate internal and external sources of data that make up your Contact Center enterprise. This capability delivers the information Call Centers need to profitably manage their business and achieve business goals.