Company Profile
Delano provides the fastest and most flexible way to effectively build, understand and intelligently manage customer relationships. Delano’s e-marketing and e-service software solution combines advanced analytics with rich interaction capabilities. This enables enterprises to quickly gain the customer insight to rapidly achieve measurable results and reduce time to financial benefit.
Discovery Marketing Discovery Marketing enables organizations to use disparate data to gain the customer insight required to drive intelligent customer interactions. Discovery Marketing allows marketers to collect and analyze data across multiple touch points in the enterprise, and use the resulting analysis to build profitable customer relationships using Delano Velocity Marketing. The combined Velocity Marketing and Discovery Marketing solutions provide a unified view of the customer to enable intelligent, event-driven interactions across all touch points. Discovery Marketing leverages the native flexibility of the Discovery Suite platform to bring together customer informaton from disparate sources in days or weeks. This increases the return on investment of marketing campaigns by using timely, relevant, and targeted information to convert prospects to customers, increase sales through cross-sell and up-sell opportunities, and retain high value customers.. Velocity Marketing Delano Velocity Marketing enables organizations to identify and enhance customer relationships with event-triggered, one-to-one marketing campaigns, interactive surveys, and electronic newsletters. Velocity Service Delano Velocity Service improves customer retention by automating the clasification, assignment, routing, and response of customer inquiries, and closing the interaction loop by integrating with campaign interactions. Delano Velocity Service provides a powerful knowledge management solution to streamline the management and delivery of information in an organization. Delano e-Business Interaction Suite The Delano e-Business Interaction Suite is a software platform for developing and deploying powerful and diverse applications that enable an enterprise to interact with customers, partners, suppliers, and employees. Applications deployed on the platform span the entire enterprise and enable companies to increase revenue, reduce costs, and improve customer satisfaction and loyalty.