Company Profile

Customer First Call Centers, International is a consumer affairs outsourcing firm that handles consumer calls and provides fulfillment services for companies of all sizes. Customer First provides professional, high-quality customer care using the latest technologies and services for the CRM industry to promote customer satisfaction and increase customer retention for clients. An outgrowth of Systems of the Future, Inc., (SFI) a leading software development company that markets tools for handling customer calls and collecting consumer data, Customer First provides a team of business and technical professionals who execute customer outreach and relationship management programs that enhance bottom line profitability and long-term business success. Customer First also offers comprehensive fulfillment services including custom letters, coupons, refund checks and product replacement. Representative customers include: Playtex Products, Inc.; Wakefern Foods Corporation; Mott's North America, and Parmalat Bakery Division.

SFI International designs and develops specialized Consumer Relationship Management (CRM) software solutions to maximize customer satisfaction, loyalty and retention. SFI provides comprehensive, integrated tools and resources to organizations to assist them in capturing valuable marketing information that can differentiate and create a competitive advantage. Sample listing of customers includes: Bausch & Lomb; Bayer Corporation; Kellogg's, and McDonald's Restaurants.

TeeBop.com is a full service e-commerce solution for businesses, offering extensive warehouse and fulfillment capabilities.

Major partners include The Radclyffe Group, LLC.
 

 

Core Products and Services

Contact Center, Fulfillment, Software, Reporting Customer First offers a variety of services that range from promotional support of campaigns and customer loyalty programs to complete outsourced call center solutions. Customer First focuses on providing Consumer Affairs and Consumer Affairs ancillary support services. The company specializes in (but is not limited to) addressing inbound consumer contacts, with a special emphasis on packaged goods companies. Reps are trained consumer affairs professionals who have the product knowledge and expertise to answer questions, solve problems and respond to consumer complaints.
 
CARE CARE is a comprehensive contact and knowledge management tool that provides organizations with seamless integration of services across all consumer touch points, including web and e-mail. CARE collects and collates all types of consumer contact details and data which may be used for marketing purposes or in the event of a product recall, billing inquiry or product information request. It maintains full contact history and is easily customizable. Use of CARE will enable consumer services agents to translate customer inquiries and complaints into actionable and strategic consumer service initiatives.
 
CARE Upclose TM CARE UpClose™ provides detailed analysis reports with graphics that highlight trends, identify repeat responses, pinpoint problem sources, compile marketing profiles and show the financial impact on the company relating to an issue resolution. Considered to be the most advanced of its kind, CARE UpClose™ is the ultimate in management reporting. Executive summaries, quarterly reports or end of month reports are generated at the push of a button, saving hours, days or even weeks of data collection, collation and manipulation. CARE UpClose™ contains an impressive import/export feature that allows data to be passed to spreadsheets, word processing systems, and presentation applications or to your main frame for integration into other global systems.
 
Contact Center Solutions SFI offers a range of contact center solutions that include the technology, infrastructure and professionals to enhance and optimize your customer’s experience. Dedicated and knowledgeable employees are trained in your products and practices. Using CARE and CARE UpClose™, a contact center solution can be designed to meet your particular customer service needs whether that involves augmenting your in-house capabilities or outsourcing. Contact Center coverage is available 24 X 7, 365 days of the year.
 
CARE Application Service Provider (ASP) Through the CARE ASP solution, SFI will implement and manage the ongoing operations of your customer service department on your behalf. The CARE ASP solution allows you to take advantage of a turnkey operation, which may be accessed anywhere in the world, without spending capital to implement a full in-house solution. Various finance options are available including software leasing.
 
TeeBop.com TeeBop.com is a full service e-commerce solution for businesses, offering extensive warehouse and fulfillment capabilities. For artisans, hobbyists or small business owners, TeeBop.com is an easy way to market your products online. Simply display your product in our store and TeeBop.com will take care of the rest, from order entry to credit card verification, to shipping. For medium to large businesses, TeeBop.com can support your consumer affairs department by providing a source for shoppers for discontinued or seasonal items or for distributing replacement parts and products, for example. Research shows that the cost of handling a consumer call is $5.31. Re-directing the frequent “where to buy” calls to a web store can save considerable time and money. Representative customers include Playtex Products and Rockaway Pharmacy.

Contact Information: Address:     Phone: Fax: Web: E-mail: 20 Troy Road Whippany,  NJ  07981 USA 973-884-2300 973-884-9336 www.customerfirst.com info@customerfirst.com