Company Profile
Founded in February 1997 in the heart of Silicon Valley, Satmetrix Systems is the leading provider of customer experience management solutions for organizations that want to succeed in the Digital Economy. Satmetrix Systems gives corporate officers and their team a powerful customer feedback management tool to increase customer satisfaction and retention - and that translates into bigger profits. Satmetrix Systems, with its "dashboard" concept, grew directly out of the needs expressed by CEOs. Today, Satmetrix Systems serves some of the world's leading companies, many of them known for their ability to maintain high customer satisfaction levels. Satmetrix Systems products give them an ability to monitor the pulse of their customers, employees, partners, products and services on an ongoing basis.
SupportCast An Internet-based Support Effectiveness system that creates an automatic customer feedback loop. SupportCast turns customer feedback into measurable satisfaction criteria that you can use to monitor, maintain, and improve your support processes and customer loyalty. SupportCast works with your customer service software to integrate key customer history and performance data with customer feedback, as required, to provide actionable data to better manage your support organization. AccountCast An Internet-based Strategic Account Relationship Management system whose goal is to provide actionable data about your strategic and global accounts which allows you to improve relationships, customer retention, and loyalty. Your company will be able to then take action on issues, promote strengths, and influence your company’s strategic direction as well as obtain feedback about your account teams. SatCast An Internet-based Customer Satisfaction System whose goal is to measure the overall satisfaction of your customers with your company’s image, products, services, marketing, support, and sales organization. The analyzed data allows your company to take action on issues and promote strengths. SatCast provides the baseline performance metrics for your organization so that your company can focus on increasing customer loyalty and retention in order to increase revenues. It can also provide competitor data. EmployeeCast An Internet-based Employee Satisfaction and Needs system. Often employee feedback is overlooked; however, as the most significant interface with your customers, employees strongly influence customer satisfaction. Strong employee satisfaction and training levels, therefore, have a significant influence on your company’s bottom line. EmployeeCast provides your company with an automated system to gather and interpret employee feedback PartnerCast An Internet-based Strategic Partner Relationship Management system whose goal is to provide actionable data about your strategic and global partners which allows you to improve relationships, partner retention, and loyalty. Your company will be able to then take action on issues, promote strengths, and influence your company’s strategic direction as well as obtain feedback about your partner account teams. WebCast An Internet-based Web site effectiveness measurement and feedback system that gives you information about your Web site's ease of use, content, and overall effectiveness to help you meet cusotmers' needs and to drive up eCommerce revenues.