Company Profile

Concerto Software, Inc. (NASDAQ: CRTO), is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia.
 

 

Core Products and Services

EnsemblePro™ EnsemblePro brings a powerful superset of the best functionality from all of Concerto Software’s products together in a single unified solution. Designed from the ground up to incorporate the broad multimedia functionality required by today’s contact centers - including ACD, predictive dialing, IVR, email, web chat and collaboration, universal queuing, recording and reporting - EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions, such as an ACD. Its unified nature greatly reduces the complexities traditionally associated with implementing, owning and operating multimedia contact centers.
 
Unison® Unison is a complete contact center solution designed to automate customer outreach activities, including proactive customer service, collections, telemarketing and fund-raising. Unison provides numerous features, including campaign development and management tools, predictive and preview dialing, call blending, browser-based agent desktop and real-time reporting.
 
Ensemble™ Ensemble provides the critical functionality required to deliver premium customer service via the telephone, featuring inbound and outbound voice capability, call blending, agent desktop automation and real-time reporting. Ensemble supports multi-site implementations, enabling enterprise voice and data transfer as well as multi-center reporting.
 
LYRICall™ LYRICall agent desktop solution harnesses the power and simplicity of browser technology to deliver robust, platform-independent agent interfaces for scripting and call flows. With LYRICall software, no programming skills are required - easy-to-use wizards and templates guide designers through the creation of contact center applications. LYRICall is tightly integrated with each of Concerto Software’s contact center solutions.
 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 6 Technology Park Drive Westford,  MA  01886 USA 1800.480.2299 978.952.0201 www.concerto.com info@concerto.com