Founded in 1993, C3i's fundamental philosophy is built upon the premise that CRM success be predicated upon end user productivity. All C3i products and services work to this end. We continually work to ensure that our clients realize the potential of their CRM investments. Focusing on the unique demands of today's mobile environment, C3i provides customized support, training, and professional services that maximize user effectiveness while lowering total cost of ownership.  
 

Contact Information: Address:       Phone: Fax: Web: E-mail: C3i, Inc. 83 Maiden Lane New York    New York 10038 USA 800-310-3606 212-324-1068 www.c3icare.com sales@c3icare.com

Company Facts: Founded: Ownership: Revenue: Employees: 1993 Private 170 Product Platforms: Y2K Compliant: Systems: Databases: Yes

 
 

Core Products and Services

Help Desk C3i’s help-desk solution is designed to achieve two goals: to remove any technology obstacle that impedes your sales force’s effectiveness and to ensure increasing success with CRM. We provide:  24-hour-a-day, 7-day-a-week coverage connecting users to dedicated technicians within 45 seconds  Technicians familiar with your sales culture and trained and certified in all your applications  Problem resolution standards that focus as much on ensuring users accomplish mission-critical tasks as on resolving their technology problems  In-person project communication and direct-access reports drawing on comprehensive call statistics and root-cause problem analysis
 
Mobile User Training C3i delivers a complete distance learning solution that combines technology, process, content and delivery into a proven package. Whether you are looking for live, synchronous training or for a self-paced solution delivered via the web, C3i has the right medium, content and expertise.  Instructor-led training and collaboration with two-way audio and application sharing  Complete installation, testing and support for IS and learners  Formal knowledge transfer programs  Expertise developing and delivering highly customized content  Assessment, logistics, communications, evaluation for a total solution  Pilot programs and ROI analysis
 
Professional Services C3i offers a complete range of professional services designed to streamline your CRM initiative. Services include  Configuration to exact requirements, on both initial roll-out and replacements - Complete project management of roll-outs and upgrades. -Remote System administration
 
Hardware Services C3i maintains your hardware inventory from the initial deployment through asset retirement. Our multi-level security systems, efficient processes, and focus on customer service ensure that you get the most mileage from your hardware and the highest productivity from your users. Services include:  Hot-spare replacement with same day turnaround  Asset tracking and reporting for all computers, components and peripherals  Full execution of manufacturers’ warranties
 
Siebel Pharma End to End Implementation C3i’s proven methodology brings together business process, configuration, roll-out, training and support expertise into an integrated service tailored for Pharmaceutical and Healthcare Companies.  Expertise: C3i combines Pharmaceutical business expertise with ERM configuration, deployment and ongoing support  Full Service Offering: C3i integrates Siebel Pharmaceutical, Help Desk, Training, and Hardware in one seamless solution  C3i is your long-term partner: As your ongoing ERM partner, our professionals stay with you throughout the life of your Siebel Pharmaceutical system