Company Profile

Broad Daylight is a leading provider of enterprise self-service software that helps companies reduce the cost of answering questions from customers, employees, partners, investors, and the general public. The company's award-winning e-service software enables companies to reduce support costs while providing a quality online service experience.

Broad Daylight provides software applications for self-service, natural language search, expert problem resolution, and knowledge management. These solutions enable users to answer questions, pinpoint information, and solve problems without assistance from a customer service agent. This allows companies to shift a portion of high-cost interactions -- such as phone and email inquiries -- to the low-cost Web self-service channel.

Broad Daylight is the only e-service vendor whose products are 100% J2EE-compliant, for maximum scalability, configurability, and ease of integration with enterprise systems. Broad Daylight is also the first e-service vendor to offer solutions in 15 major Asian and European languages. Broad Daylight’s rapid deployment model allows organizations to experience the benefits of self-service in as little as 4 weeks. Broad Daylight customers include: Bell South, Cisco Systems, Deluxe, Hilton Hotels, Kodak, McDonalds, The NASD, SBC Communications, Tyco International, and the U.S. Securities and Exchange Commission (SEC).
 

 

Core Products and Services

Broad Mind -- eService A complete Web self-service and knowledge management application that reduces support costs, increases service quality, and captures corporate knowledge.
 
Broad Search -- Advanced Search Advanced search and spidering capabilities for corporate Web sites and intranets. Works on over 200 document and database types.
 
Intelligence Engine -- Rules-base Problem Resolution Makes it easy to deploy advanced problem resolution techniques. Supports decision trees, guided problem-solving, scripted resolution, solution chaining, conditional branching, and 'bot' interaction.
 
Contact Center Solution Increases agent productivity and reduces training time with knowledge-based problem-solving and resolution tools for every experience level, novice through advanced.
 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 1171 Homestead Road Santa Clara,  CA  95050 USA 408.551.4756 408.557.9058 www.BroadDaylight.com sales@BroadDaylight.com