Company Profile
Brightware Web, Email and Live applications help companies dramatically increase their eService levels and eSales revenues while reducing costs. Brightware's products leverage proven automation technology to deliver unparalleled ROI and an exceptional eCustomer experience. Brightware is targeting Fortune 1000 companies who are using the Internet as their newest customer channel, and the new generation of enterprises whose businesses are based on the Internet.
WEB ASSISTANCE - BRIGHTWARE® CONCIERGE™ Delivers the superior online interactions that keep eCustomers coming back by automatically directing each request to the appropriate information, resources or products using existing Web pages, dynamically generated pages, or intelligent online question-and-answer dialogs to present relevant product information. Concierge can also escalate customer requests to Email or Live Assistance. LIVE ASSISTANCE - BRIGHTWARE® CONVERSE™ Provides an integrated chat solution to build better relationships with customers through real-time Web-based interactions between eCustomers and service agents. EMAIL ASSISTANCE - BRIGHTWARE® ANSWER™ Reads incoming email messages and composes personalized answers that are either routed to employees for Single-Click review or automatically dispatched to eCustomers-rapidly, consistently and cost-effectively, any time day or night. DESKTOP INTEGRATION - BRIGHTWARE® CONTACT CENTER™ Provides an integrated desktop that combines common queuing and routing, Single-Click Workflow™, the Smart Window™, plus a host of productivity tools to help organizations work smarter across all online interaction channels. FOUNDATION TECHNOLOGY - BRIGHTWARE® KNOWLEDGE PACKS™, CONNECT™ and ANALYTICS™ Brightware delivers seamless enterprise class operation with industry specific Knowledge Packs, Connect for easy integration to enterprise applications and data, and robust Analytics for detailed reporting.