Company Profile
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Blue Pumpkin offers industry-leading workforce optimization solutions that improve the performance of a customer contact center’s most important and valuable asset - their people. Addressing a broad range of key business challenges with both innovative technology and best-practices professional services, we help our customers achieve higher profitability, increased customer satisfaction, and improved employee productivity.
The integrated Blue Pumpkin Workforce Optimization Suite enables companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements. Our professional services introduce industry best-practices and change management to shape an environment that fully utilizes technology investments and fosters greater employee performance.
Founded in 1997 and rated on the 2002 Inc 500 list as the fifth fastest-growing private company in America, Blue Pumpkin solutions continue to deliver proven value and high ROI to more than 1,000 organizations worldwide, including many other Global 2000 companies.
Director - Enterprise Workforce forecasting & scheduling software combining forecast information, past business trends, employee work rules and individual skills to produce effective monthly, daily or intra-day schedules that reduce costs and meet service level goals.
Director - Essential An award-winning, forecasting and scheduling application specifically designed for smaller contact centers needing a low-cost, easy-to-use, yet powerful workforce optimization solution. Blue Pumpkin Director - Essential has just the right amount of functionality to meet your current business needs, and is the ideal solution for transitioning from your previous method of scheduling to automated Workforce Optimization.
Blue Pumpkin Planner Long-range resource planning software used to evaluate staffing options and the impact change will have on contact center costs and service levels. Blue Pumpkin Planner is the first long-term resource planning system for contact centers that can plan for multi-skilled employees who provide service over multiple channels. With Planner, you can increase service levels, eliminate unnecessary costs, prevent downstream crises, and stay ahead of your competition.
Blue Pumpkin Activity Manager Time and activity management application that tracks all types of daily activity, monitors activity for comparison against established targets, facilitates exception handling, and seamlessly integrates with payroll systems. By ensuring employees work on assigned activities as scheduled, accurately managing employee time records, and consistently enforcing company pay policies, it increases employee productivity and satisfaction, and management effectiveness.
Blue Pumpkin Advisor Performance Management application that measures, tracks, and reports individual performance and facilitates collaboration among managers and agents to drive the actions necessary to achieve business goals. Blue Pumpkin's complete performance management solution is a combination of the Advisor application plus professional services to help you establish business goals and key performance indicators, and to integrate Advisor with your enterprise data sources.
Strategic Services Blue Pumpkin Strategic Services team works with you to evaluate the people, processes, and technologies required to execute your workforce optimization strategy. We help identify, quantify, and prioritize opportunities and then work with you to develop a roadmap for successful implementation.
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E-mail: 884 Hermosa Court, Suite 100
Sunnyvale, CA 94085
USA
408-830-5400
408 830 5411
www.bluepumpkin.com
info@bluepumpkin.com