Company Profile

Banter’s market leading software enables contact centers to automate the handling of customer inquiries by understanding the meaning of email and other forms of communication. This dramatically reduces support costs while improving quality of service. Banter has a proven track record with more than 50 customers, including such global entities as Wells Fargo Bank, RBC Financial Group, ABN AMRO America, and VeriSign. Banter also partners with software leaders Siebel, KANA, Remedy, Avaya and others.
 

 

Core Products and Services

Banter Server Banter Server provides a scalable, distributed application server that facilitates writing applications that understand informal written input. The Banter Server API exposes all the functionality necessary to develop natural language-enabled applications to harness the power of Banter. Banter Server enables rapid development of various applications in programming languages such as C++ and Visual Basic®, as well as scripting languages, such as ASP (VBScript / JScript) and Microsoft ASP.NET web services. Banter Server combines ease of use and maintenance with high availability and scalability.
 
Banter Workbench Pro Banter Workbench Pro is a powerful and easy-to-use text analysis and deployment application, enabling rapid deployment of Banter RME. Banter Workbench is unique in the world of natural language processing because it enables users to quickly create a customized knowledge base for use in their RME-based application with minimal training. It also allows users to understand the data they encounter as well as evaluate and maintain their Banter knowledge bases.
 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 501 Second Street San Francisco,  California  94107 USA 415-284-2600 415-974-6244 www.banter.com sales@banter.com