Company Profile
Answers.com offers products that allow companies to have meaningful web enabled interactions with their customers. Companies like GE Plastics, CareerBuilder, and Florist.com have turned to Answers.com to power their online customer support tools. Answers.com's products allow companies to manage online inquiry volume while minimizing support costs. Answers.com specializes in offering companies self-service Q&A tools that answer their web site visitors' questions in at the lowest possible costs.
Self-Service Q&A Answers.com self-service Q&A allows customers to type their questions on a company's web site and automatically receive relevant responses. In the rare instances where an answer is not returned, the customer can send their question as an email to a company representative within seconds. Also, if a company uses Answers.com's Integrated Chat solution (which seamlessly combines the power of self-service Q&A with chat), customers have the ability to populate their question into a chat session for immediate live assistance. Through the blending of Answers.com's Answer Retrieval Technology (ART) and AnswerBase support, Answers.com's self-service Q&A delivers meaningful results to customer inquiries. Plus, as new questions are received and answered, the company's AnswerBase continues to grow. Integrated Chat Through an agreement with !hey inc., Answers.com has blended their Self-service Q&A product with Chat. Now companies can offer their customers the benefits of live assistance while minimizing support costs through self-service Q&A. Expert Answering System (EAS) Answers.com's Expert Answering System (EAS) comes standard with Answers.com's self-service Q&A. EAS allows companies to administer their Answers.com product. When questions are not answered through Answers.com's self-service Q&A, they can be sent to a company via email. These emails are sent to an EAS administrator who can route the questions to agents based on their areas of expertise. From this point, agents can provide responses and send them back to the customer. Administrators can also assign managers who can approve or reject the agent's responses. AnswerBase Management System (AMS) Answers.com's AnswerBase Management System (AMS) is a standard feature that comes with their products. AMS allows clients to easily control their content by having the ability to add, modify, or delete Q&A pairs within seconds.