Company Profile


ASSOCIATION FOR SERVICES MANAGEMENT INTERNATIONAL

AFSM International is the world's largest global association for executives, managers, and professionals in the high-technology services and support industry. Its members have specialized areas of activity and interests within the management of pre-and post-services and support business in the computing and communications industries. AFSMI is the association that propels its members smoothly and solidly into the future by being at the forefront of not only what's new, but more vitally, to be in tune with what's coming. AFSMI, the global leader for solutions information and communications technology, focuses on five core industry sectors:
1. Integrated Hardware/Software Support;
2. Software;
3. Professional Services;
4. E-Service: and
5. Marketing and Business Development.

Through market research, focus groups, member polls, and other means of targeted investigation, AFSMI develops programs and offerings specifically geared to these five vital sectors.
 
 
Contact Information:
Address:
 
 
 
Phone:
Fax:
Web:
E-mail:
1342 Colonial Blvd. Ste #25
Ft Myers   Florida 33907
USA
 
941/275-7887
941/275-0794
www.afsmi.org
ggoodman@afsmi.org
Company Facts:
Founded:
Ownership:
Revenue:
Employees:
Y2K Compliant:
1976
Non-profit
$5-10M
24
Yes
 
 
Core Products and Services

ACCSS (AFSMI Center for Consulting Support Services) - A global consortium of consulting affiliates, experts in a wide spectrum of subjects, dedicated to helping service professionals with their initiatives. Contact Harley Rautmann or Ginny Goodman at (941) 275-7887.

INTERACTIVE INTERNET SEMINARS - Interactive multimedia seminars that provide leading industry speakers to AFSMI members, chapters, and prospective members. Many of the seminars are archived on the AFSMI Web site for later viewing/listening. Contact Patrick Rowe at (941) 275-7887, or toll free US/Canada (888) 756-3453, or via e-mail: prowe@afsmi.org. Please visit the AFSMI Web site for more details and schedule of speakers, www.afsmi.org.

Professional Services Institute -A research-based organization dedicated to advancing professional services in the high-technology industry. Contact Jim Alexander @ 941-275-7887.

The Professional Journal -Monthly member publication, recognized worldwide as the leading publication in the industry, features articles and regular columns by experts and leaders in all segments of the industry.

Services & Support Industry Resource Guide -The industry's most extensive, up-to-date guide to all the companies in the industry-a $125 value, free to members.

WORLD CLASS CONFERENCES - AFSMI's Annual World Conference and Exposition is the premier international conference of the services and support industry, held in the US every October. This year's conference is scheduled for October 15-17, 2000, in Nashville, TN. Other events include the co-sponsoring of the AAMI Healthcare Technology Management and Support Professionals Conference, June 3-7, 2000, San Jose, CA. AFSMI also co-sponsors conferences in Europe, Australia, Japan, and South Africa. AFSMI has many chapters throughout the world. Please visit the AFSMI Web site for Chapter events listed under each chapter, www.afsmi.org.

RESEARCH AND STUDIES - AFSMI offers a variety of studies on best practices, benchmarking, professional services, future trends, and personnel compensation at special member pricing. Members are encouraged to participate in these research and study projects. AFSMI has strengthened its focus on market research through joint ventures with groups such as IDC, PricewaterhouseCoopers, and SMI. The following NEW studies are available:

  • Support Service Database (SSD), AFSMI/ International Data Corporation (IDC)
  • MedicalMetric Program, AFSMI/SERVICE 800, Inc.
  • 1998/1999 CustomerCare Benchmark Study, AFSMI/Service Management International
  • Future Trends IV: A Roadmap for IT Services in the Critical Solutions Markets
  • AFSMI/International Data Corporation
  • Services/Support Personnel Compensation Survey, Spring 1999
  • AFSMI/Organization Resources Counselors, Inc.
All studies may be ordered online at http://www.afsmi.org/index.cfm?studies=1
There are several ways to purchase studies:
A. Basic
B. Conference Call Version
C. Seminar Version
Contact Patrick Rowe or Cheryll Gries at AFSMI for more details: (941) 275-7887, or via e-mail: prowe@afsmi.org or cgries@afsmi.org.

ServiceScan -Through weekly updates (fax or e-mail), ServiceScan keeps members up-to-date on industry news, innovations, trends, and strategies by reviewing numerous publications in eight different industry segments and supplying members with clean, concise information. Contact Harley Rautmann @ 650-323-5380, or e-mail at servicescan@ix.netcom.com, or visit the Web site at http://www.servicescan.com.

Plus many other products and services, such as A+ Certification, Job Forum, AFSMI's Web site with Members Forum, local chapter meetings, distance learning programs, and more!

OTHER PRODUCTS AND SERVICES AVAILABLE:
ITEC: AFSMI's Institute for Training, Education, and Certification - Training Partners include: Hahn Consulting, Minnesota School of Business, Teikyo Post University, University of Wisconsin Management Institute and others. Visit www.afsmi.org/index.cfm?itec=1 for more details.
MEMBERS FORUM: Networking opportunities using the Members Forum and chat room on the AFSMI Web site
AFSMI CHAPTERS--AFSMI has many chapters throughout the world. Please visit the AFSMI Web site for Chapter locations and events listed under each chapter at www.afsmi.org.
CORPORATE SPONSORSHIPS & CORPORATE MEMBERSHIPS - Please contact AFSMI for details at (941) 275-7887.
VIP ( new Vendors in Partnership) - Please contact Susan Davidson at sdavidson@afsmi.org or call (941) 275-7887.

 

Sampling of Companies Represented
 
  • AT&T
  • Cisco
  • Compaq
  • Dell
  • Epson
  • Ericsson
  • Gateway
  • Great Plains
  • Hewlett-Packard
  • IBM
  • Imations
  • Lucent
  • Minolta
  • Oracle
  • Powerware
  • Sony
  • Sprint
  • Unisys
  • UPS/Sonic Air
  • Vantive

 
Major Partners
 
  • Great Plains
  • Abbott Laboratories
  • The Vantive Corporation
  • EMC
  • Changepoint
  • Clarify
  • ASTEA
  • Minnesota School of Business
    Global Corporate Sponsor
Silver Corporate Sponsor
Silver Corporate Sponsor
Bronze Corporate Sponsor
Global Corporate Sponsor
Global Corporate Sponsor
Silver Corporate Sponsor
Bronze Corporate Sponsor

 

Representative List of Exhibitors

 
Acclivus Corporation, AccTech LLC, AD/ventures Marketing Group, AFSM International, AFSM International, AMCOR, Amcor Inc., American Mobile, American Mobile, American TeleProcessing Corporation, Ames Supply Co, Applix Inc, Artesyn Technologies, Axiohm Aftermarket, Baan Company, Baan Company, BackWeb Technologies, Bell South Wireless, Big Blue Products Inc, BOXLIGHT Corporation, C. Hoelzle Associates, Inc., Capital Remarketing Services, Inc., CareCall, Inc., Cerulean Technology, Changepoint Corporation, Choice Logistics, Clarify Inc., Clarify Inc., Cofix, Inc., Computer Maintenance Training, Computer Parts Unlimited, Computer Service & Repair, Contour Computer Services Inc., Crescent Project Management, Crescent Project Management, Crosstec Corporation, CustomerSupport Management, Cyber Test, Inc., d.f. Blumberg & Associates, Inc., Dataco DeRex, Inc., Dataco DeRex, Inc., Datatech Depot, Dauphin Technology Inc., Davis Instruments, Depot America, Depot America Inc, Diigital West, Electroservice Laboratories, eLoyalty, ESSC/Genicom, Express Point Technology Services, Inc, ExpressPoint Technology Services, ExpressPoint Technology Services, Financial Times, Fluke Corporation, Foresight Software, Goedecke & Associates, Inc., Hahn Consulting, Hahn Consulting L.L.C., Hanover Commercial Vehicles, HealthTech Publishing Co. Inc., Hitachi Koki Imaging Solutions, Inc., Hong Video Technology, i2 Technologies, Inc., ICS, IET- Intelligent Electronics, IET-Intelligent Electronics, InterAct, Inc., Intermec-Norand Mobile System, Internet Business Advantage, Inc., IT Support News, Itronix, Itronix, J. Noa & Associates, Market Point, MCM Corporation, MDSI, Medical World Communications, Melard Technology, Metrix, Inc, Microserv, Inc., Nexent Corporation, OMD Corp, Omega Management Group, Orbital TMS, Pacific Decision Sciences Corp, PARTS NOW! Inc, Patton Consultants, Plus Delta Performance, Pre-Owned Electronics, Inc., Raymond Karsan Associates, REPAIRiion, REPARiiON, A Data General Company, Richardson Electronics, RPA, RPA, RTS Software, RTS Software, Inc, Service 800, Service 800, Inc, ServicePlus Corporation, ServicePower, Servigistics, Inc., Shamrock Parts Inc, Sky Burnham, Sky Burnham, Sky Courier, Sonicair, Square USA Inc., SRS Industries, SSA Steffen & Steffen, Steffen, Steffen & Associates, Inc, Strategies For Growth, Symix, Teikyo Post University, Teleplan International N.V., Telesource Computer Services, Telxon Corporation, Tesseract, The Compo Group Inc, The Gasparovic Group, The Vantive Corporation, Tradeloop Corporation, Trans-Lux Corp, Transnational Computer Tech., TSA, TSA (Tech Support Associates), Unisys, Unisys Worldwide Telesales, Video Display Corporation, WalkAbout Computers, Wenn/Soft Inc., Wilson Publications Ltd, WPI/Husky Technology Inc., Xerxes Computer Corp,
 
Industry Awards

 
Professionalism in Services/Support Management Award-Presented to a person who has earned the respect of his/her peers through outstanding managerial and leadership characteristics which enhance the professionalism of services/support management.
 
Services/Support Management Creativity Award-To recognize a services/support manager who has successfully implemented a significant breakthrough or enhancement of services or support performance through the creative use of services marketing, advanced technology, or methodology.
 
Service Achievement Award -To recognize members who have dedicated their careers to the high-technology services industry, yet have not reached the most senior position in their company.