Founded in 1998, Westbury has developed a core competency in developing extended products and services for the HP OpenView Service Desk environment.

Westbury offers a complete range of solutions and services with the purpose of helping IT organizations with the implementation of world class best practises for Service Management using the HP OpenView platform.
 

 

Core Products and Services

Service Desk Intelligence The Service Desk Intelligence solution provides easy-to-use, flexible and standardized end-to-end dashboarding and ad-hoc reporting capabilities. It turns data from HP OpenView Service Desk into meaningful, business-focused information.
 
Self Service Portal By including self-service capabilities from Westbury Self Service Portal into HP OpenView Service Desk, organizations are able to take IT Service Delivery to the next level: • Simplify end user requests; • Enhance automation of routine workflow; • Out of the box integration to support best practices.
 
Inventory Lifecycle Management Businesses require quality IT services provided economically. To be efficient and effective, organizations need to bring all IT infrastructure components in control. For this reason a Configuration Management Database (CMDB) is set up. Inventory Lifecycle Management ensures that once set up, the CMDB is automatically maintained and IT Service Management staff continues to have access to up-to-date, accurate and complete configuration and asset data.
 

Contact Information: Address:     Phone: Fax: Web: E-mail: 4 Longfellow Pl Boston,  MA  02114 USA 617-670-1078 617-670-3982 www.westburyusa.com info@westburyusa.com