A privately owned, Indianapolis-based company with offices in the U.S. and Canada, Walker Information is the global authority in customer loyalty management. Through gathering and analyzing information that helps businesses better understand and serve customers, Walker also conducts critical business research in the areas of employee loyalty, corporate philanthropy, and business ethics for companies of all sizes.
 

 

Core Products and Services

Walker SmartLoyalty System Walker Information has harnessed decades of experience measuring customer loyalty into this progressive technology - all the tools integrated to efficiently gather customer feedback, deliver accurate loyalty metrics, and pinpoint steps that lead to more profitable relationships.

Today’s customer-centric organizations make decisions on the most important stream of data that they have - customer feedback. With Walker SmartLoyalty, companies can gather intelligent customer feedback, generate comprehensive metrics, and deliver it throughout the enterprise. Features and services include:

* Accurate customer information mapped from your CRM system.
Feedback is gathered online, on paper or by phone.
* Dashboards and online reports deliver information in real time.
The latest loyalty models ensure accurate measurement of customer attitudes and behavior.
* Information distributed to people and systems throughout your organization.
* Progressive follow-up action at the acount level.
* Enhances existing CRM systems with the voice of your customer.

 

 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 3939 Priority Way S. Drive Indianapolis,  Indiana   46240 USA 317.843.8613 317.843.8548 www.walkerinfo.com bizdev@walkerinfo.com