TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, HelpDesk, and Project Tracking applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1000 customers in more than 25 countries worldwide.
 

 

Core Products and Services

TechExcel HelpDesk sets the standard for today’s high-end help desk solution: complete functionality, total process customization, affordable, easy to use, and easy to deploy. TechExcel HelpDesk provides workflow, process automation, detailed searching and reporting for IT service support and internal help desk teams, all configured with a comprehensive point-and-click administration tool.
 
TechExcel CRM sets the standard for today’s high-end customer relationship management solution: complete functionality, total process customization, affordable, easy to use, and easy to deploy. TechExcel CRM provides workflow, process automation, detailed searching and reporting for sales, marketing and support teams, all configured with a comprehensive point-and-click administration tool.
 
DevTrack is a Web-based defect- and project-tracking tool for software development teams. DevTrack tracks and manages defects, change requests, feature enhancements, and all other development issues. DevTrack provides workflow and process automation features, detailed searching and reporting, all configured with a comprehensive point-and-click administration tool.
 
SalesWise is a sales force automation solution with complete contact management, powerful sales quote generation, sales lifecycle management, and customer support plan auto-renewal. SalesWise gives your sales team the ability to view all of your customer activity including downloads, online survey forms, technical support incidents, and product purchased, so they always have the most complete picture of their customers.
 
AssetWise optimizes all aspects of your asset-related processes, from detailed asset tracking by serial number, to purchasing, inventory tracking, service and repair, and product return management. It enables the customer support plan auto renewal to be possible by tracking and analyzing each support plan with a support status for every product your customer has purchased.
 
DownloadPlus is a free, powerful, and easy-to-use Web solution for managing downloads, analyzing download activity, sales lead generation, sales lead qualification, and software delivery.

Contact Information: Address:     Phone: Fax: Web: E-mail: 3675 Mt. Diablo Blvd. Lafayette,  CA  94549 USA 925-871-3900 925-871-3991 www.techexcel.com sales@techexcel.com