SupportSoft (Nasdaq: SPRT) is a leading provider of Real-Time Service Management (RTSMTM) software solutions that ensure that the business processes and related technology critical to the real-time enterprise, as well as services consumers have come to rely on, work as planned. Our award winning technology helps almost 200 industry leading companies like Bank of America, BellSouth, Cisco Systems, Comcast Communications, Cox Communications, IBM, Procter & Gamble, Schlumberger, Siebel Systems, and Sony to achieve both user satisfaction and cost reduction goals.

RTSM provides the ability to take problems or questions when they occur, automatically put them into context and resolve them in real-time. Moreover, RTSM can even anticipate problems and help avoid them altogether through proactive measures before they negatively impact individual or corporate productivity. Real-Time Service Management makes the real-time enterprise run on time - all the time.
 

 

Core Products and Services

Resolution Suite Consists of numerous key applications that together can be used to build a comprehensive, scalable and dynamic support automation solution. Each application is powered by SupportSoft's Real-Time Service Management platform, which is at the center of every SupportSoft solution.
 
Knowledge Center Suite Provides knowledge enabled self and assisted service. Operating in real-time, the Knowledge Center Suite automates the creation, management and publishing of relevant, personalized information for fast resolution of problems and issues.
 
Service Automation Suite™ - Broadband SupportSoft’s Service Automation Suite for DSPs (Digital Service Providers) is a fully integrated, end-to-end solution that addresses all aspects of broadband service, from installation through ongoing support. Proven to scale to millions of subscribers, the Service Automation Suite for broadband helps high speed data providers reduce costs, increase subscriber satisfaction and retention, and rapidly scale their support and service capabilities.
 
SupportSoft Auto Discovery and Metering Designed to help enterprises better manage their assets for cost savings, SupportSoft Auto Discovery and Metering permits IT organizations to discover, inventory and monitor usage of a company’s hardware and software assets in real-time.
 
SupportSoft LiveAssist LiveAssist is a highly scalable, chat and Web push solution that delivers answers in real time. LiveAssist can provide personalized, Web-based assisted service and is designed for the real-time enterprise, unlike chat-room solutions that have been pressed into enterprise service from consumer applications.
 
SupportSoft RemoteAssist™ This solution enables support analysts to remotely take control of a user's Microsoft Windows computing system, with the user's permission, to speed problem resolution.
 
SupportSoft Global Services This highly integrated professional engineering team can help ensure that you increase the overall effectiveness of your investment and gain maximum ROI by providing education, customer support and consulting services all based on best practices gained first-hand.

Contact Information: Address:     Phone: Fax: Web: E-mail: 575 Broadway Redwood City,  CA   94063 USA 650 556 9440 650 556 1195 www.supportsoft.com sales@supportsoft.com