Service Strategies Corporation is a service improvement company for quality conscious organizations committed to delivering superior support to their customers. Through our certification, training, and consulting solutions, our worldwide customers are improving the effectiveness of their customer support operations and driving improvements in the quality of services they deliver to their customers. Service Strategies Corporation is the program administrator for the industry leading Support Center Practices (SCP) Certification program and is an authorized provider of preparatory training services for the Service & Support Professionals Association (SSPA) Career Certification Program for technical support industry professionals, as well as an authorized training partner for The Call Center Industry Advisory Committee (CIAC). In addition to organizational and career certification programs, Service Strategies Corporation provides other specialized training and consulting services for the support industry. We can help improve the quality of support you deliver to your customers and help make your service organization a competitive differentiator.
 

 

Core Products and Services

Support Center Practices (SCP) Certification The SCP Certification program provides the world-class standard for technology support organizations, to increase customer satisfaction and loyalty through improvements in operational effectiveness and staff productivity and implement a continuous improvement program that enables them to provide world-class service to their customers. The SCP Certification program quantifies the effectiveness of technology support based upon a stringent set of performance standards and represents best practices in the industry. The program establishes a foundation to build on existing quality processes and provides a clear focus on measurable results.
 
Career Development Training Specialized career certification training and career development training for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organization needs to gain and maintain a competitive edge in today’s market.
 
CIAC Certification Courses Service Strategies Corporation offers the courses that lead to achieving the CIAC Certified Operations Manager (CCOM) track designation.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 11031 Via Frontera San Diego,  CA  92127 USA 858-674-4864 858-674-1192 www.servicestrategies.com info@servicestrategies.com