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Service Strategies advances service excellence for quality-minded organizations by providing industry-standard certification and training programs that ensure delivery of consistent, high-quality customer service and support.
Service Strategies applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness.
The world's leading service and support providers use Service Strategies'
Support Center Practices (SCP) Certification program as a roadmap for service excellence and a qualitative and quantitative measure of success.
Learn more at servicestrategies.com.
Support Center Practices (SCP) Certification The SCP Certification program provides the world-class standard for technology support organizations, to increase customer satisfaction and loyalty through improvements in operational effectiveness and staff productivity and implement a continuous improvement program that enables them to provide world-class service to their customers. The SCP Certification program quantifies the effectiveness of technology support based upon a stringent set of performance standards and represents best practices in the industry. The program establishes a foundation to build on existing quality processes and provides a clear focus on measurable results.
Career Development Training Specialized career certification training and career development training for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organization needs to gain and maintain a competitive edge in today’s market.
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E-mail: 17075 Via Del Campo, 2nd Floor
San Diego, CA 92127
USA
858-674-4864
858-674-1192
www.servicestrategies.com
info@servicestrategies.com