About ServicePower - ServicePower markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the UK, U.S., and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower’s customer base includes innovative, world leading companies such as Avaya Communication, BSkyB, GE, Ecolab, and Siemens. They selected SERVICEPower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com.
 

 

Core Products and Services

ServicePower has a suite of software products that is focused on producing the best possible planned schedule of work and keeping the best schedule as circumstances change. In addition, ServicePower provides supporting tools that ensure you are properly implementing those schedules while identifying potential for further improvement. The product set supports each of the four key stages in the service process:
· Planning - SERVICEPlanner
· Scheduling - SERVICEPower
· Service Delivery - SERVICEMobility
· Performance Management - SERVICEAnalytics

SERVICEPower Scheduler
At the core of the product set is SERVICEPower, the intelligent scheduling system. SERVICEPower provides the following key functions:
· Real-time, on-line appointment offering and booking
· Service level agreement (SLA) job scheduling
· Ongoing optimization
· Real-time rescheduling
· Schedule problem reporting and management
· Job dispatch options

SERVICEPower itself is comprised of a number of processes that deliver the appointment offering and booking, real-time optimization, dispatch, jeopardy management, and display functionality required to support the scheduling. For example, SERVICEGantt is a highly sophisticated user tool that enables a schedule planner to handle any exception processes and manually override the scheduler should the need arise. It provides exceptional decision making support in an easy to use graphical user interface.

Supporting Modules
ServicePower’s product set, all fully integrated around the SERVICEPower scheduler, provides everything you need to manage and operate a highly effective field service operation. The supporting modules enable you to take the best schedule, implement it, learn from it, and continually improve your service operation.

SERVICEPlanner is a map-based tool that facilitates both set-up and ongoing management of the field service resource’s geographic data. This tool allows resource administrators to plan and ensure that appropriate resource coverage is maintained.

SERVICEAnalytics is a management information system that provides real-time operational reports and performance measures. These allow you to assess performance at an operational, team, or individual level and respond rapidly to problems.

SERVICEMobility is a mobile client application that allows jobs to be dispatched directly from SERVICEPower to the field service resources and enables real-time status updates and feedback to be returned to the schedulers. This information is then used in subsequent rescheduling.

Standard Interfaces
ServicePower provides standard interfaces that allow you to rapidly interface the scheduling system to appropriate business applications. Collectively known as SERVICEConnect, standard interfaces are available for a selection of popular CRM packages that include Siebel and PeopleSoft among others.

Contact Information: Address:     Phone: Fax: Web: E-mail: 711 Bestgate Rd. Suite 202 Annapolis ,  MD  21401 USA 401 571-6333 401 571-9330 www.servicepower.com info@servicepower.com