PeopleSoft Collaborative Selling
Optimize your sales execution by integrating expert knowledge and advice into all of your sales channels. Leverage comprehensive needs assessment, catalog search, product comparison, product configuration and pricing capabilities to maximize the revenue potential of every sales opportunity.

PeopleSoft FieldService
Streamline your field operations to increase efficiency and customer satisfaction. Use automated workflow management, dispatch and scheduling, and service level agreement tracking to streamline processes.  Manage return material authorizations (RMAs) and control shop floor repair activities.  With the power of pure Internet, your mobile field technicians stay connected to critical enterprise information and work more effectively in the field. 

PeopleSoft HelpDesk
Meet the demands of complex environments with fewer staff.  Access to configuration, infrastructure, and user information enables your help desk staff to provide quick and accurate solutions.  Speed response time and increase accuracy with automation and knowledge tools.  Monitor your global infrastructure and manage IT assets.  With PeopleSoft’s Pure Internet Architecture, you are able to reduce costs and improve employee satisfaction by providing self-service tools.

PeopleSoft Marketing
Create highly personalized multichannel, multiwave campaigns based on customer preferences, profiles, and behavior.  Automate your marketing processes to execute relevant, ongoing dialogs with customers to increase response rates and build relationships. With Peoplesoft Marketing, the result is campaigns that execute on schedule, deliver appropriate messages to the right audience, and enable refinement to increase effectiveness. 

PeopleSoft Portals
By using PeopleSoft CRM Portal Packs with the PeopleSoft Enterprise Portal, customer information gets compiled from multiple databases and channels into a historical record for each customer. Role-based access to customer interactions gives everyone the information they need—while reducing costs, improving productivity and increasing profitability.

PeopleSoft Quality Management
Achieve higher profitability by resolving product quality issues at a lower cost. Improve customer service by providing your support agents with real-time status of product defects and enhancement requests.

PeopleSoft Sales
Provide your sales team with anytime, anywhere access—via a standard web browser—to the critical information they need in the field. Gain unprecedented insight into the sales pipeline at every level with precision forecasting and better manage your sales process and resources with highly flexible sales territory management.

PeopleSoft Support
Powerful interaction management and enterprise integration capabilities enable your customer service agents to have a comprehensive, real-time view of all customer activity and deliver personalized service during every customer contact.  Self-service applications give your customers the power to help themselves—through a standard Internet browser.

In addition to our eBusiness applications, PeopleSoft provides consulting and education for large and medium-size enterprises that desire flexibility, speed, and lower cost of ownership in the internet economy. 

PeopleSoft supports industry specific market initiatives in the areas of Financial Services, Healthcare, Life Sciences, Communications, Service Industries, Staffing, Professional Services Organizations, Consumer Products, Utilities, Higher Education, Public Sector and Federal Government. The initiatives include industry-specific products, customization of existing applications, and sales and marketing support through direct channels and business alliances.  

Contact Information: Address:     Phone: Fax: Web: E-mail: 4460 Hacienda Drive Pleasanton, California 94588-8618 800-380-SOFT (7638) 925-225-3000 www.peoplesoft.com