Parature is an innovator of online support software, enabling companies to improve their internal and external support while reducing costs. The company’s flagship product is an easy-to-use, comprehensive and affordable online support solution for businesses, educational institutions, and government agencies. Parature allows organizations to manage support requests and to publish self-service knowledge bases on the Web, reducing the need for costly and time-consuming telephone support. Organizations use Parature to support their customers, partners, employees, developers and sales teams. Headquartered in Reston, Virginia, Parature can be found on the Web at www.parature.com.
 

 

Core Products and Services

Parature eService Provides an easy-to-use dynamic knowledge base for end users.
 
Parature eDownload Manages online documents and files for end users.
 
Parature eContact Provides a customer management system for accumulating customer profiles and support histories.
 
Parature eTicket Manages customer support requests and enables end users to check the status of their requests through the Web.
 
Parature eActivity Enables service desk users to manage their day-to-day individual and group work-related activities.
 
Parature Reports Provides organizations with detailed and standard summary reports on their knowledge base, customer trends, and online support activities.

Contact Information: Address:     Phone: Fax: Web: E-mail: 11710 Plaza America Drive Reston,  VA  20190 USA 703 390 9600 703 390 9618 www.parature.com sales@parature.com