Knowlagent is recognized as the thought leader for improving agent performance in customer service centers around the world. Uniquely focused on improving the performance of the people who are most responsible for shaping customer relationships -customer service agents -- Knowlagent's comprehensive Agent Performance solution leverages existing call center technologies to identify individual agent performance gaps and skill deficiencies and address them by delivering high-impact, customized content, courseware and simulations, directly to the desktop. The solution allows organizations to improve the performance of every agent, every day - providing the tools to understand, instruct and proactively deliver the skills and knowledge required for optimal customer service.

Knowlagent's Agent Performance solution is supported with a proven PROPEL (Profound Results of Performance Enhancing Leadership) methodology--a repeatable, best practices process to build best performing agents in the shortest possible time and quantifying the impact agent performance has on your bottom line.

Knowlagent has helped leaders in financial services, insurance, telecommunications and healthcare build and sustain best performers quickly in a rapidly changing environment. As a result, customers have achieved tangible business results fast: improved profitability, increased revenues and enhanced customer retention.
 

 

Core Products and Services

Knowlagent Agent Performance Solution The Knowlagent Agent Performance Solution identifies individual agent performance gaps and skill deficiencies and addresses them by delivering high-impact, customized content, courseware, gaming and simulations, directly to the desktop, during forecasted and un-forecasted workflow downtimes. Proactive, individualized, just-in-time content delivery and clear understandable performance feedback for agents, supervisors and executives, ensure that that your agents are performing at their best each and every day.
 
StarTrainer A customer service center simulation tool that rapidly builds performance in agents by replicating every component of a “real world” call: voice, data and software applications used. The solution allows agents to practice every aspect of a call-from delivering the appropriate response while entering data, navigating through software applications and responding to subsequent questions the customer may ask-allowing them to improve their skills and gain the confidence they need to deliver consistent, superior service.
 
PROPEL Knowlagent’s systematic and data-driven approach to deliver profound financial returns by aligning agent performance with business objectives and ensuring the successful implementation and utilization of the Knowlagent solution.
 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 3157 Royal Drive Alpharetta,  GA  30022 USA 888-566-9457 678-356-3551 www.knowlagent.com moreinfo@knowlagent.com