Infra Corporation is an international developer of web-based software designed for automating IT service management processes - including incident, problem, change, configuration and service level management - in corporations that require an enterprise-wide solution. Established in 1991, Infra Corporation has built a track record of implementation success across an international client base, with strengths in the technology, banking and finance, government and manufacturing business sectors.

As one of the first vendors to develop and release a fully web-based service management application, Infra Corporation has built an unequalled track record of years of success implementing Internet technologies in global corporations.

Infra Corporation is a Microsoft Gold Certified Partner, having proven expertise in delivering software solutions based on Microsoft Windows technology.
 

 

Core Products and Services

infraEnterprise - infraEnterprise is a 100% web-based application, designed for automating best practice IT service management processes - Incident, Problem, Change, Configuration and Service Level Management - in enterprise corporations. Building on proven implementation success in global enterprises across an international client base, infraEnterprise delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise service management market. infraEnterprise reduces costs and provides flexibility to businesses through:

Web Technology - Simplified, rapid rollout and upgrade of a 100% Web solution from a centralized database provides users with 'anywhere, anytime' access from any web-enabled device, and avoids the logistical effort of configuration the application across the desktop client base.

Process Improvement - Comprehensive functional support for automating service management processes based on the ITIL best practice standard, streamlines and reduces the cost of service provision.

Integration - Ease of integration with third party applications via .NET and Web Services eradicates the prohibitive costs formerly associated with enterprise integration projects. Global integration capabilities, including partitioning, time-zoning and multi-language enable the creation of a virtual team across dispersed operations.

Customer Empowerment - Empowering customers to log enquiries and requests and solve problems online minimizes service desk workload and increases customer retention.

infraEnterprise has been independently verified to support the ITIL (IT Infrastructure Library) best practice standards for IT service management. infraEnterprise has been officially certified as .NET connected by Microsoft.
 

 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 5000 E. Spring St. #750 Long Beach,  CA  90815 USA 562 733 7500 562 733 7501 www.infra-corp.com iholt@infraactive.com