ICT GROUP is a leading global provider of integrated customer relationship management (CRM) solutions helping clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. With more than 40 contact centers in the U.S., Europe, Canada and Australia, we support clients in the financial, insurance, telecommunications, healthcare, information technology, media and energy services industries. ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer service operations.
 

 

Core Products and Services

Customer Care With nearly 20 years' experience providing live operator customer care and interactive voice response services (IVR) support, ICT offers a number of voice management applications ranging from simple customer support services to more complex technical and help desk support.
 
Real-time, multi-channel support Collaborative browsing, intelligent e-mail management and knowledge-based contact management services provide real-time, live agent support across multiple channels for consistent, quality sales and service. Customer interactions are tracked in a unified, back-end knowledge base for streamlined operations and more efficient customer care.
 
Telesales ICT currently operates contact centers throughout the U.S., Canada, Europe, and Australia, supporting customer telesales applications in a number of key vertical markets. Our customer sales representatives market products and services as diverse as auto insurance, book clubs, credit cards and electricity.
 
Value-added marketing support services ICT offers a host of industry-specialized marketing research, database marketing and comprehensive marketing consulting services as well as full-service financial marketing services and customized healthcare/pharmaceutical sales and service applications. ICT’s latest sales optimization program targeted at pharmaceutical programs, Direct Response Medical Detailing, combines highly specialized database modeling and multi-media detailing to increase physician prescribing activity and improve pharmaceutical market share.
 
CRM consulting solutions ICT’s CRM consulting services expertise spans outsourced contact center consulting to call center continuity, disaster recovery and overflow/back-up support for companies with their own in-house operations.
 

Contact Information: Address:     Phone: Fax: Web: E-mail: 100 Brandywine Boulevard Newtown,  PA  18940 USA 800-201-1085 267-685-5718 www.ictgroup.com info@ictgroup.com