Expertcity, Inc., founded in 1997, is the leading provider of Web-based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to view and control a remote computer via the Web, thus enabling enterprise-critical functions such as internal and external Web-based technical support; online sales and customer service; and remote access.
 

 

Core Products and Services

GoToAssist (formerly DesktopStreaming) GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control between you and your customers. It was designed for support centers and help desks and enables faster first-call resolution, reduces backlog and significantly increases customer satisfaction. Key Features: •Web-Based: No installation on end-user machines. •Reliable: Works with firewalls and dial-up connections. •Fast: Installs in seconds from the Web. •Seamless Integration: Deployed and ready in less than a week. •Complete Hosting & Maintenance: No additional infrastructure or IT resources required. •Highly Scalable: Provide e-support irrespective of customer base and support staff size.
 

 

 

 

 

Contact Information: Address:     Phone: Fax: Web: E-mail: 5385 Hollister Avenue Santa Barbara,  CA  93111 USA 800-549-8541 805-690-6471 www.GoToAssist.com GoToAssist@expertcity.com