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About etalk
etalk, an Autonomy Company, is the largest provider of contact center software and services that helps global, multi-site companies understand their customers and deliver outstanding service. Through 27 offices worldwide, etalk provides a unified, scalable, and centrally managed enterprise platform for call recording, quality monitoring and speech analysis to some of the world’s best companies, including 35 of the Fortune 100. etalk offers the only technology to actually understand the communication a business has with its customers, automatically delivering relevant and accessible customer intelligence. For more information, go to www.etalk.com
Qfiniti Explore Exclusive speech analytics technology enabling companies to understand the communication they are having with customers.
Qfiniti Expert Online agent coaching and training.
Qfiniti Observe Call and desktop recording for quality or compliance.
Qfiniti Advise Scoring and measurement for evaluation.
Qfiniti Assist Automatic knowledge base assistance.
Qfiniti Survey Integrated customer satisfaction survey.
Contact
Information:
Address:
Phone:
Fax:
Web:
E-mail: 4040 W. Royal Lane
Irving, Texas 75063
USA
972-819-3590
972-819-3300
www.etalk.com
info@etalk.com